Apprentice IT Service Desk Analyst
We are looking for a Service Desk Analyst Apprentice to join our busy IT Department
The Service Desk operates and maintains desktops, laptops, mobile phones, printers and other IT-related hardware to ensure that the user base is getting the most effective IT experience to enable them to carry out their job roles effectively.
Role
- Working towards IT technical accreditations. Appropriate training will be provided as necessary
• As an IT Apprentice, you’ll be working closely with our 1st, 2nd, and 3rd line support teams
• Be the 1st point of contact for logging tickets and resolving both hardware and software issues relating to PCs, laptops mobile devices and other IT-related hardware
• Provide excellent end-user support via the telephone, email system, call logging system (ServiceNow) and use of Microsoft Teams collaboration tool
• Creating new user accounts for new starters and ensuring their mobile device and laptop/PC are set up correctly for them before they join
• Proactively manage updates to end-users with Incident/Requests statuses through to resolution
• Imaging PCs and laptops, and ensure there is a pool of spares available
• Produce documentation such as user guides and knowledgebase articles
• You will have a keen interest in IT and must be able to work as part of a busy support team
• Work to stipulated SLAs with our users and you will be responsible, after training, for the quality of information logged into our Service management system
• Work as part of a team with 3 other Service Desk Analysts
• IT equipment asset management and inventory controls and monitoring
• Keep and maintain a safe and tidy working environment
• Work closely with users from other departments and build relationships, both internally and externally
Training
The apprentice will complete training remotely on a block basis and will receive an Information Communications Technician level 3 qualification on completion
Once completed, the apprentice will be offered a service desk analyst role with the option to complete a level 4 qualification.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday to Friday 8.30 am-5.00pm.
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Thursday, 25th July 2024
- Start Date
- Friday, 1st November 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
Qualifications
- English GCSE or equivalent, grade 4 (Essential)
- Maths GCSE or equivalent, grade 4 (Essential)
About the Employer
NATIONWIDE PLATFORMS LIMITED
As the UK's market leader in powered access with a fleet of 14,000+ machines operating from 31 depots across the country, we have the operational capacity, experience and expertise to fully satisfy our customers working at height needs. Employing 1,000+ staff across the UK, we aim to provide our customers with leading safe access solutions for working at height. We pride ourselves on putting health and safety first in all of the products, services and support we provide. This all-embracing commitment to welfare and wellbeing is epitomised by our “Your Safety, Our Priority” programme. Access equipment provided by Nationwide Platforms is designed to support safe and effective work at height between 3.5 and 90 metres along with the country’s leading powered access safety innovations and attachments. This includes award-winning secondary guarding systems, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry™ control and monitoring system. We're also proud to be one of the UK's largest providers of powered access training, providing instruction to thousands of delegates and employees every year. Courses delivered by our team professional instructors include those accredited by the International Powered Access Federation (IPAF), the Prefabricated Access Suppliers’ and,Manufacturers’ Association (PASMA), and more. We're committed to supporting initiatives that improve safe working at height and works in partnership with customers, manufacturers and major industry bodies such as IPAF, PASMA, and the European Rental Association (ERA).
- Company
- NATIONWIDE PLATFORMS LIMITED
- Location
- 15 Midland Court Central Park, Lutterworth, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,480.00 to £22,308.00
- Posted
- Company
- NATIONWIDE PLATFORMS LIMITED
- Location
- 15 Midland Court Central Park, Lutterworth, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,480.00 to £22,308.00
- Posted