Project IT Field Engineer

Job summary

An opportunity has arisen within our Northamptonshire Project Team for an Project IT Field Based Engineer. You will support GP and Corporate Primary Care Staff with multiple projects. For example:

• Refresh of devices - laptop and workstation
• Estates work involving IT
• Microsoft operating systems and software updates
• Infrastructure refreshes
• Wi-Fi Refresh
• GP clinical system migrations

In our team we combine specialist skills and expertise to achieve results, combining NHS core values to focus on customer care and continuous improvement. In this role you will be working in a fast paced and changing environment.

You will have experience in a technical support or field engineering role, with a strong focus on customer delivery, driving forward a collaborative approach. A driving license and access to own transportation is an essential requirement as this role is based in the field and will expect you to travel across the county of Northamptonshire. NHS and Clinical system experience would be advantageous.

Overtime and/or weekend/evening working within your core hours is sometimes available with an uplift in wages (unsocial hours payment) included for weekend work and evening work. Adapting your hours to suit the needs of the project work and will therefore require a post holder with a flexible approach.

Main duties of the job

A key responsibility of this post will be to contribute as part of the team to meet Project Projections and client expectations. Taking a flexible approach on contractual deadlines with on-site support methods.

To develop knowledge and understanding of how GP Sites are setup within Arden and GEM and adapting to any 3rd Party resources used on site, to effectively deliver patient care across Northamptonshire.

The post holder will manage and participate in the delivery of IT project tasks across the county. The post holder is required to have a detailed knowledge of systems and infrastructure required to install and configure various hardware, diagnose and resolve complex integrated service issues, such as: Microsoft operating systems and applications, configuration of network printers, endpoint updates issues, infrastructure installations, complex hardware and software installs, Anti-Virus Support, Cabinet patching, clinical system support, VPN remote access support.

Plan and organise day to day activities around managing project work; prioritise on site clinical rooms and clinics adjust workload to suit customer base. There is likely to be times where planned work will need to be adjusted due to variable workload

This is a field based role supporting AGEM customers across Northamptonshire, the post holder may be expected to drive across the county on any given work day and therefore this needs to be taken in to consideration when applying for this role.

About us

Arden & GEM is a leading commissioning support organisation with over 900 employees located throughout England. Our people and solutions are not afraid to push the boundaries when playing an integral role in helping customers to meet the challenge of building integrated and sustainable healthcare. In 2019, Investors in People awarded us"We invest in people, silver accreditation".

We deliver a range of transformational solutions, business support and clinical services to customers including: Integrated Care Boards, NHS England, Sustainability and Transformation Partnerships, Integrated Care Systems, NHS Trusts, GP surgeries and local authorities. As a trusted partner for our customers we work collaboratively with a shared vision of delivering better health outcomes for patients.

We recruit passionate and innovative people, wherever they are in their career, from new starters to experienced professionals. Our diverse service portfolio creates opportunities in a wide range of disciplines from accountancy and project management to data analysis and pharmacy, covering a broad number of roles such as administration, management, specialist and clinical.

If this sounds like you, and you are interested in growing a career providing high quality sustainable services, this is your opportunity.