Change Implementation Manager

Job description

Job responsibilities

Change Delivery

• Lead on business change activity and work with the project to support delivery of the business case benefits and outcomes.
• Champion the use of best practice, and provide expert advice for team members and project community.
• Assess and understand the impact on stakeholders to improve the likelihood of their adoption of the change.
• Deliver in line with the NHSBSA Project Management Frameworks, and both internal and external assurance frameworks as appropriate.

Business Case:

• Support the Project and Programme Managers in preparing and updating the change management elements of the business case.

Budget:

• Develop the budget and track delivery within budget.
• Ensure all expenditure is governed in accordance with NHSBAStanding Financial Instructions and DHSC / Cabinet Office spend controls.

Resources:

• Identify skill requirements; and deploy and develop change management resources across multiple projects.
• Lead change management resources across multiple projects.

Change Products:

• Support the Project and Programme Managers to create the required Business Change products.
• Leads on engagement with key contacts.
• Ensures products are fit for purpose.
• Maintains up to date information in the project and programme management tool.

Change Planning:

• Establish and maintain the change plan for a specific area of responsibility.

Business Readiness:

• Identify, qualify, and update the business readiness criteria across area of responsibility before implementation.
• Supports the tracking of business readiness criteria to approve/refuse go-live.

Benefits Management:

• Support the Project and Programme Managers and stakeholders to identify and leverage benefits.
• Considers Benefits Management in all Business Change activities.

Change Communication:

• Work with Project and Programme Managers to create and maintain communications plan as it relates to Business Change messaging.
• Provides content for communications relating to Business Change across area of responsibility.

Stakeholder Management

• Identify and classify stakeholders, ensuring their inclusion in stakeholder engagement plans.

Guidance and Support - Programme and Project Management Community:

• Active involvement through providing direction and guidance within the Programme and Project Management community.
• Seek appropriate support, guidance and coaching from the project community.
• Show commitment to personal development.
• Promote effective individual and team performance.

Person Specification

Personal Qualities, Knowledge and Skills

• Strong stakeholder management skills
• Ability to build effective relationships with, and influence stakeholders
• Knowledge of the fundamental project management processes (e.g. risk, budget and benefit management)
• IT skills: MS Office 365 suite, MS Teams, MS Project, MS SharePoint etc

• An awareness of the NHSBSA's strategy
• Knowledge of Government Functional Standards for Project Management GovS002
• Specialist subject knowledge relevant to change management and project profession
• Evidence of continued professional development

Experience

• Significant track record and experience in successful planning and delivery of change initiatives
• Demonstrable experience of stakeholder engagement and management
• Demonstrable experience in team leadership and managing virtual teams

• Experience of delivering projects using a recognised delivery methodology (e.g., Prince2)
• Experience of delivery of digital services
• Experience of project and programme delivery within the NHS

Qualifications

• Change management practitioner qualification (e.g., Procsi Change Management Practitioner, APMG Change Management Practitioner)
• Degree or relevant management qualification, or significant work-based experience in a middle management role

• Project or programme management practitioner qualification (e.g., Prince2, Managing Successful Programmes Practitioner)
• Change management 'Train the Trainer' qualification (e.g., Prosci Train the Trainer Level 1 or 2)
• Relevant post-graduate qualification
• Further education / training course certification(s) in change management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

NHS Business Services Authority

Address

Stella House

Goldcrest Way

Newcastle

NE15 8NY

https://www.nhsbsa.nhs.uk/what-we-do/work-us