DDaT People Lead

Job description

Job responsibilities

In this role, you are accountable for:

Leadership and Management

1. Report to Principal DDaT People Lead and operationally manage the DDaT directorate's day-to-day people functions.
2. Provide clear leadership and direction to DDaT Team Managers, inspiring staff to deliver great service, embrace changes, and meet objectives.
3. Provide communication updates regarding people updates to the directorate, to ensure a consistent message is received
4. Deputise for the Principal DDaT People Lead as required.

Resource and Operational Management

5. Handle resource management for the DDaT team, ensuring appropriate resources are allocated for each service in collaboration with Lead Delivery Managers.

6. Ensure an effective operational structure is in place to meet current and future needs, collaborating with Heads of Service and Heads of Delivery and Consultancy to maintain efficient service within budget.

7. Manage headcount and contractor frameworks within DDaT, working with Lead Delivery Managers, Head of Delivery and Consultancy and the Head of DDaT Capability and Operations to maximise role design and ensure budget compliance. Providing highly complex labour market information as well as internal people data to break barriers to acceptance when negotiating appropriate agency usage vs internal resource, using influence and persuasion skills to gain agreement and cooperation from DDaT leaders.

Policy Implementation and Change Management

8. Implement policies related to appraisal, absence management, disciplinary and grievance processes, performance monitoring, management, and personal development plans.

9. Monitor policy changes and their impact on people, providing support for them to adapt to changes as necessary. Address barriers to understanding around complex people information such as Certificates of Sponsorship, staying abreast of any changes to policy and using strong communication and interpersonal skills to train and reassure team managers with the process, supporting them to handle highly emotive conversations sensitively.

Development and Improvement

10. Utilise expertise to foster ongoing development and improvement for People, working with suppliers to create effective development plans.

11. Enhance the capabilities of team managers and professional leads, enabling them to set objectives and provide professional development for DDaT colleagues.

Recruitment and Onboarding

12. Promote diverse and inclusive recruitment into the DDaT team, ensuring a fair and equitable process is in place, where the right candidate is selected for each role by working closely with internal and external stakeholders. Coordinating appropriate attraction activities and attendance at events to support DDaT recruitment, including presenting to large audiences, and ensuring that any recruitment communications are adapted so that there are no barriers to understanding for a diverse audience.

13. Manage the onboarding and induction process for new colleagues, ensuring a positive experience, making iterations where required to enhance the experience.

Strategy and Planning

14. Work as a senior subject matter expert for people skills, driving changes in line with strategy and ensuring business impact of changes has been fully considered.

15. Collaborate with Communications, Marketing, and SME HR business partners to deliver and embed a people strategy for DDaT.

16. Champion people and deliver improvements in service delivery, working with the Agile Coach, People, and OD Business partner to build support networks and development pathways.

17. Engage in working groups to ensure DDaT have a voice at the table for all People related updates, including leading our external partnerships with industry organisations such as Tech Talent Engine and Dynamo, cascading information back into DDaT to support understanding and to underpin any suggested change.

Career Pathways and Progression

18. Conduct one-to-one reviews and ORO's for the Team Management community, collaborating with Professional Leads to develop valid career pathways.

19. Continuously support Team Management community to ensure OROs and one to one reviews are completed with colleagues in direct line management

20. Keep job descriptions up-to-date in line with DDaT Frameworks and ensure each DDaT colleague has a supported career pathway.

21. Work closely with Professional Leads to ensure training is available and meets the needs of a diverse workforce, engage with learning providers to find the most appropriate training, and work closely with the L&OD team to ensure value for money.

Academy Management

22. Operate the academy, recruiting candidates and ensuring individualised development and support plans by working closely with professional leads and key supplier stakeholders, and evaluating the success of academy programmes.

23. Onboarding of apprenticeships, engaging with key stakeholders both internal and external to ensure we secure the right learning provider.

24. Horizon scan on other entry level opportunities that are available to us as we broaden the horizon of DDaT Academy

25. Engage with providers to explore opportunities of promoting NHSBSA DDaT Teams working in collaboration with the Talent Acquisition team and Comms and Marketing

26. Work with Professional Leads to have a talent pipeline available to ensure retention of the talent as they progress.

In addition to the above accountabilities, as post holder you are expected to:

1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.
2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.
3. Encourage an environment where your own and colleagues safety and well-being is promoted.
4. Contribute to a culture which values diversity and inclusion.
5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.

Working relationships

Responsible to: Principal DDaT People LeadResponsible for: DDaT Team Managers directly and DDaT colleagues operationally

Key relationships and connections:

1. HR advisors and business partners
2. Extended management team and colleagues
3. Internal NHSBSA colleagues at all levels
4. Internal/external clients and stakeholders
5. Service suppliers

Person Specification

Personal Qualities, Knowledge and Skills

• Strong communication skills to establish good working relationships with key stakeholders, business partners and internal teams
• Experience of business planning and overseeing budget requirements
• Experience and knowledge of HR policies and procedures in line with people management.
• Translating HR policies and guidance into processes and ways of working
• Experience of contributing to organisational strategy and operational plans.
• Excellent interpersonal skills
• Self-managed and able to work effectively as part of a team or on an individual basis.
• Ability to see wider implications, consequences and connections for people issues
• Able to use initiative, multi task and prioritise workload and work to deadlines
• Strategic thinking
• Ability to support any change required departmental wide
• Inspire others and encourage innovation in others
• Generate clarity and understanding through effective communications & engagement.

• Performance Management
• IT skills
• Ability to work effectively across locations
• Experience working in an Agile environment

Experience

• Significant broad relevant management experience, at an operational level in a digital, data or technology team.
• Managing/ leading multidisciplinary teams in an office and remotely
• Client and stakeholder relationship management and a good understanding of stakeholder needs.
• Managing a user/customer focused, quality driven culture.
• Working within a changing environment and ability to harness others to embrace change.
• Significant experience in recruitment activity
• Managing a budget
• Resource forecasting and management

• Projects and project management techniques
• Managing and procuring contracts by working alongside a contact management team and strategic sourcing.

Qualifications

• An appropriate recognised management qualification equivalent to a degree qualification or significant relevant equivalent experience.
• Appropriate relevant management experience

• Postgraduate qualification in a relevant subject area.
• Continuous professional development

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

NHS Business Services Authority

Address

Stella House

Goldcrest way, Newburn Riverside

Newcastle Upon Tyne

NE15 8NY

https://www.nhsbsa.nhs.uk/what-we-do/work-us