Associate Director for Operational Services
Job summary
The NHS Counter Fraud Authority (NHSCFA) is the national body responsible for all matters relating to the prevention, detection and investigation of economic crime across the NHS.
As the Associate Director of Operational Services, you will be responsible for delivering high quality counter fraud services that contribute towards the operational delivery of NHSCFA.
Reporting to Executive Director of Strategy, Operations and Data Analytics, this will be a key part of the Operational Leadership Team consisting of the Heads of Service for Operations and Engagement, Intelligence and Fraud Prevention and Performance, Analytics and Improvement. The postholder will be expected to provide tactical and strategic insight into the effectiveness of operational functions and ensure that programmes and projects across the entire operational spectrum are delivered and executed effectively and aligned to the counter fraud strategic objectives and our ambitious performance targets.
The postholder will work alongside the Board, Executive and Senior Management Teams to understand key business challenges and develop internal and external strategies using those insights to help shape and improve the counter fraud response for NHSCFA.
Potential applicants can contact Tricia Morrison at tricia.morrison@nhscfa.gov.uk for an informal chat.
Interviews will be held on 26th & 30th July at our London office.
Main duties of the job
A strong background in one or more of the following disciplines - Investigations, Intelligence, Prevention, Analytics, Performance, Programme and Project delivery within a large, complex organisation, managing complex stakeholder relationships, driving a performance culture to improve operational outcomes is therefore essential.
The NHS Counter Fraud Authority (NHSCFA) is the National body responsible all for matters relating to the prevention, detection and investigation of economic crime across the NHS. Aligned to the DH Health Group Counter Fraud strategy, the NHSCFA acts as the principal lead for the NHS and wider health group in counter fraud intelligence work.
Working to Government and Cabinet office standards, the NHSCFA Chief Executive, with the Authority Chair and Board will deliver cross system counter fraud capability to produce intelligence on fraud risks impacting upon or threatening the NHS and wider health group; and enable pro-active fraud detection to drive improvements to all aspects of counter fraud work across the NHS.
About us
We have offices based in Coventry, Newcastle and London and offer flexible, hybrid, office and home-based working. In addition to the advertised salary working in the London area will attract High-Cost Area Supplement where appropriate. The NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. If you are applying to undertake this role on a secondment basis you should have agreement to being released from your current role in principle, prior to submitting an application form. When you apply for this role, you will be redirected to our recruitment system TRAC. The NHSCFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship. We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications.
Job description
Job responsibilities
Driving performance to meet financial targets and KPIs and promoting a performance culture across operational services
Ensuring all functions are resourced appropriately
Ensuring our people within these functions are suitably trained and provided with professional development opportunities
Delivery of the annual business plan and associated relevant activity
Ensuring that new opportunities in response to changing threats are considered and appropriately actioned
Capitalising on and progressing opportunities for the benefit of counter fraud impact in the NHS
Please see full Job Description and Person Specification
Person Specification
Specialist Knowledge
- Operational experience in a large complex organisation that demonstrates impact in terms of counter fraud.
- Ability to demonstrate financial impact in terms of improving performance across the business.
- In depth specialist knowledge in a number of disciplines e.g. Investigations, Intelligence, Prevention, Analytics, Performance and Programme/Project delivery including support services. Acquired via training and experience.
- Expertise in portfolio and programme management to deliver on strategic aims of the organisation.
- Senior Level leadership and management and development of long terms strategic and operational plans that demonstrate value
- In-depth knowledge of the requirements of PACE, CPIA, RIPA, POCA and other legislation governing the investigation and prosecution of criminal offences.
Experience
- Expertise and experience of the NHS Landscape.
- Significant experience of working at a senior level within a counter fraud environment.
- Significant experience of producing high level written material, for a variety of audiences, for operational and strategic management, business planning, prosecution or policy purposes.
- Knowledge and experience of designing and implementing effective and relevant performance and impact measures and integrating these within portfolio, programmes and projects.
- A successful background of consistent achievement and a demonstrable record of delivering complex change whilst ensuring delivery.
- Extensive experience of delivering presentations to large groups of stakeholders in often pressured and politically sensitive environments.
- Influencing senior officials to drive support for the public sector Counter Fraud Agenda.
- Demonstrated experience of portfolio, Programme and project management techniques and tools
- Experience of collaborative working and strategic alignment with other counter fraud agencies across government.
- Responsibility for budget for multiple departments of major areas of activity and complexity.
- Development of original management reports in relation to performance, delivery operational activity and impact using systems and software.
- In depth theoretical and practical experience of programme, project and change management
- Experience of agreeing audit recommendations ensuring these are managed to completion.
- Expertise in change management processes to realise value from service areas.
- Experience of exploring new and emerging opportunities that bring counter fraud value to the organisation.
- Experience of working at a senior level in an NHS environment
- Experience in dealing with other agencies on joint projects, investigations, prevention initiatives and analytical interventions to drive performance.
- Experience of collaboration with other agencies under the governance and framework of a Control Strategy and Strategic Tasking
Qualifications
- Ability to champion and deliver a positive organisational culture, demonstrated through Values and behaviours.
- Provide and receive highly complex, sensitive or contentious information. Understanding barriers to understanding and present complex information to large groups with a range of conflicting views.
- Strategic thinker with the ability to translate strategic goals onto effective operational plans.
- Have strong analytical and critical reasoning skills, together with effective problem solving.
- Highly developed negotiation, interpersonal, administrative, budgetary, statistical, presentational, communication and leadership skills.
- Strategic influencing skills.
- Ability to demonstrate sound judgement, political awareness and sensitivity.
Other Skills
- Role model for openness, inclusion and integrity.
- Can build professional and personal credibility to gain support.
- Highly visible leader with the ability to work under pressure and meet tight deadlines.
- Drive, energy, enthusiasm and resilience.
- Able to manage difficult conversations or provide unwelcomed news e.g., proposed areas of change
- Investigating problems and analysis of performance data and policies where you the role holder will be interrupted and to provide immediate responses to due to unpredictable work pattern.
Employer details
Employer name
NHS Counter Fraud Authority
Address
NHSCFA, 9th Floor
Earlsdon Park, 55 Butts Road, Warwickshire
Coventry
CV1 3BH
https://cfa.nhs.uk/
- Company
- NHS Counter Fraud Authority
- Location
- Coventry, United Kingdom CV1 3BH
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £83571.00 - £96376.00 a year
- Posted
- Company
- NHS Counter Fraud Authority
- Location
- Coventry, United Kingdom CV1 3BH
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £83571.00 - £96376.00 a year
- Posted