Senior Service Manager

Job summary

Cyber Operations purpose is to support safe care and build public trust by building NHS England's cyber resilience and enabling the wider health system to be cyber resilient, supporting Transformation Directorate's purpose of delivering the best care and outcomes for the NHS.

The Cyber Operations sub-directorate consists of 4 operational areas:Cyber Security Operations Unit (CSOU) - SIOCyber Delivery Unit (CDU).Cyber Improvement Programme.Chief Information Security Office Function (CISO)Service Integration and Ownership (SIO), which is part of Cyber Operations and Cyber Security Operations Unit. SIO is primarily external facing, managing the portfolio of Cyber Services to NHS Systems, to manage cyber risk and ultimately provide cyber resilience while underpinning the delivery of patient services and outcomes.Consistent, efficient, proportionate security risk management is best achieved by a blend of centralised advice, control and security services blended with individual security responsibility and actions. We support owners of security risk keeping their services secure, deliver managed security services to the system, filling the gaps where secure design & operation or other constraints fail to deliver proportionate security across the system.

Main duties of the job

The role maintains a portfolio of centrally managed cyber services that supports the Health & Care System. This will include identifying trends and opportunities across services and on-ward enhancements and business planning.As part of the service team, you will support the operational delivery of Cyber Operational Services and process management, across the service lifecycle, including but not limited in the areas of to service transition, operation and retirement. You will also be required to support the Service Strategy and associated processes and governance, ownership, supplier management, integration. The Senior service manager will take a customer focused approach whilst working with and supporting internal and external partners to ensure excellent service delivery and supplier management.They will be required to manage and develop individuals in the team, providing them with subject matter expertise and direction when needed.

About us

What's in it for youA role as part of a dynamic team using data and digital technology to transform health and care.A range of opportunities to build your experience in an environment where your work has a direct and positive impact.A real commitment to your personal and professional development with access to a broad range of learning opportunities

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.Making the NHS a great place to work, where our people can make a difference and achieve their potential.Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate careOptimising the use of digital technology, research, and innovationDelivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.