Senior User Experience Lead
Job summary
The Primary and Community Transformation and Improvement team within Primary and Community Services in NHS England shapes and leads system wide change across general practice and wider primary and community services.
The Senior User Experience is part of a multi-disciplinary team reporting to the Deputy Director, Service Transformation which has responsibility for leading research and gathering evidence about best practice, the development of effective improvement approaches and developing new models of improvement support for general practice and primary care networks.
Main duties of the job
Main Duties
To ensure that teams take a user-centred, evidence-based approach to service design and delivery
To develop and assure good user research practice
To support delivery of the Primary Care Access Recovery Plan and Modern General Practice and Fuller stocktake ambitions
The post holder will provide leadership across a range of priorities including:
Supporting design and codification of emerging models, solutions and pathways holistically and systematically
Synthesising user needs identified from research or piloting and designing and testing services to meet those needs
Understanding the challenges of adoption of large scale change and new models in primary care
Understand the diversity of users of services and effectively include all types of users in appropriate research activities
Understand the ways that the general practice model is changing and the role of digital technology, and the challenges and opportunities for the design and deliveryof primary care
Providing subject matter expertise in user testing and other research techniques including ethnographic research, proposition testing as well as testing digital products/journeys
Support development of what good looks like and best practice guidance and service blueprints that help reimagine how we can deliver services end-to-end
About us
In April 2023, NHS England, NHS Digital, and Health Education England merged to create a new, single organisation to lead the NHS in England. This new NHS England is designed to create a simpler, smaller, high performing, organisation that leads the NHS more effectively and is a better place to work. Speaking with one voice to the service.
The new NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS agreat place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/ .
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Job description
Job responsibilities
You can find further details about the job, in the attached Job Description and other supporting documents.
Person Specification
Essential Criteria
- Subject matter expertise in healthcare across relevant key areas relating to the portfolio and demonstrable senior management experience.
- Able to provide and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders on difficult and controversial issues and present complex and sensitive information to large and influential groups.
- Strategic thinking - able to anticipate and resolve problems before they arise. Problem solving skills and ability to respond to sudden unexpected demands. Ability to analyse complex facts and situations and develop a range of options.
- Plans and organises a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances. Inputs to strategic plans across NHS and within the specific teams.
- In depth experience (minimum five years +) expertise and knowledge of designing, executing and leading analysis of user research to understand under needs from digital tools and digital healthcare and pathways at national scale. Knowledge of inclusive design principles. Practitioner knowledge of current accessibility legislation, standards and techniques.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
NHS England
Address
Wellington House
London
SE1 8UG
https://www.england.nhs.uk/about/working-for/
- Company
- NHS England
- Location
- London, United Kingdom SE1 8UG
- Employment Type
- Permanent
- Salary
- £70417.00 - £81138.00 a year
- Posted
- Company
- NHS England
- Location
- London, United Kingdom SE1 8UG
- Employment Type
- Permanent
- Salary
- £70417.00 - £81138.00 a year
- Posted