Service Manager
Job summary
In April 2023, NHS England, NHS Digital, and Health Education England merged to create a new, single organisation to lead the NHS in England. This new NHS England is designed to create a simpler, smaller, high performing, organisation that leads the NHS more effectively and is a better place to work. Speaking with one voice to the service.
The Live Services Directorate is responsible for ensuring the high availability and responsiveness of National IT services.
The purpose of Live Services is to prevent system disruption, but if and when it does - the intent is to restore services with minimal disruption. Services are delivered to internal customers (product delivery teams), suppliers and NHS organisations.
The National IT Service Desk is composed of two core multidisciplinary and cross skilled functions that provides 24 x 7 support for a wide range of national critical infrastructure and services that underpin the health and social care system. We provide support to internal customers, suppliers and NHS organisations. Our primary toolset is Service Now.We are looking to recruit an 8a Service Manager to lead our National Service Desk Team with responsibility for overseeing daily service desk operations, ensuring high quality service delivery and driving team performance.
Please note this job vacancy is based in either Wellington Place, Leeds LS1 4AP or Hexagon House EX2 5SE.
Main duties of the job
- Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
- Strong interpersonal skills and the ability to develop and maintain effective relationships with colleagues and suppliers at a senior level.
- The ability to foster a collaborative environment that prioritises learning and development.
- Ability to work under pressure to tight deadlines and deliver high quality material right first time.
- Proven experience of practising ITIL service management processes.
About us
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
Job description
Job responsibilities
We value the different experiences our people bring to their work. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.
Which means, we encourage applications from people of all backgrounds and abilities.
You can find further details about the role, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description, Assignment Brief and other supporting documents.
If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!
Person Specification
Qualifications
- Holds a Master's degree or equivalent experience
- ITIL Practitioner or VeriSM Foundation certification.
Skills
- Possesses excellent interpersonal and communication skills to build strong relationships with diverse stakeholders.
- Supervises individuals and teams. Allocates routine tasks and/or project work. Provides direction, support and guidance as necessary, in line with individuals' skills and abilities. Monitors progress against agreed quality and performance criteria. Acts to facilitate effective working relationships between team members.
Knowledge/Experience
- Possesses in-depth knowledge of various service management methodologies (e.g., ITIL, VeriSM) with the ability to adapt them to different service types.
- Proven experience of practising ITIL service management processes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS England
Address
Wellington Place
Leeds
LS1 4AP
https://www.england.nhs.uk/about/working-for/
- Company
- NHS England
- Location
- Leeds, United Kingdom LS1 4AP
- Employment Type
- Permanent
- Salary
- £53755.00 - £60504.00 a year
- Posted
- Company
- NHS England
- Location
- Leeds, United Kingdom LS1 4AP
- Employment Type
- Permanent
- Salary
- £53755.00 - £60504.00 a year
- Posted