System Co-ordination Centre Officer

Job description

Job responsibilities

The post holder will:

Responsible for the operational delivery of the System Coordination Centre.

• Be responsible for building a combination of subject matter expertise and operational skill to enhance effective service delivery.
• Be responsible for implementing all national and local guidance and ensuring system assurance is established through clear actions and pre-set targets.
• Be required to work across the seven-day week, covering 08:00-18:00 as a part of a rota.
• Work closely with a range of operational colleagues for system delivery to balance risk across the system in times of escalation.

If you wish to discuss this role please contact Sarah Smith, Head of Emergency Care, via sarah.smith85@nhs.net / 07917 067359.

Applications will close on Tuesday 2nd July 2024, with interviews scheduled for Tuesday 9th July 2024.

Person Specification

Qualifcations

• Educated to degree level or equivalent level of experience of working at a senior level in specialist area.

Training & Experience

• Should have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on urgent care.
• Knowledge of running a range of projects in a complex, multi-stakeholder environment
• Extensive experience of working with multiple stakeholders.
• Knowledge and experience of governance and assurance in an NHS setting either directly or by working in partnership with the NHS
• Substantial experience of successfully managing complex projects within a programme management system.
• Track record of delivery of significant change programmes within time scale and budget
• Experience of managing milestones/targets in a dynamic changing environment
• Experience of using analytical tools including forecasting, benchmarking and use of spreadsheets and databases.
• Must be able to write concise and effective reports to up to project board level.
• Experience in design and using a range of evaluation methods.

Knowledge

• Awareness of Equality & Valuing Diversity Principles
• Understanding of Confidentiality & Data Protection Act
• Numerate, with highly developed analytical skills using qualitative and quantitative data.
• Understanding of service improvement techniques relevant to the sector such as demand and capacity modelling, pathway re-design, process mapping

Communication Skills

• Must be able to provide and receive highly complex, sensitive or contentious information; negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
• Negotiate on difficult and controversial issues including performance and change.
• Able to negotiate, communicate effectively and build rapport and effective relationships at senior and junior levels.
• Strong verbal and written communication skills (including report writing) and presentation skills.

Interpersonal Skills

• Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
• Ability to engage with a range of stakeholders.

Analytical

• Problem solving skills and ability to respond to sudden unexpected demands
• Ability to analyse complex facts and situations and develop a range of options

Management Skills

• Must be able to prioritise own work effectively and be able to direct activities of others.

Autonomy Freedom to Act

• Must be able to work independently within own areas of responsibility and within defined operational policies and procedures.
• Ability to make decisions autonomously, when required working to tight and often changing timescales.

Physical Skills

• Excellent knowledge of Microsoft Office with good keyboard skills.

Motivation

• Highly resilient and able to manage self and others at times of pressure and stress
• Flexible, enthusiastic, committed and conscientious with a high degree of personal integrity
• Highly self motivated and results-oriented/ able to manage ambiguity and uncertainty and work in an environment of significant change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

NHS Leicester, Leicestershire and Rutland Integrated Care Board

Address

County Hall

Leicester Road

Leicester

LE3 8HD

https://www.leicesterleicestershireandrutland.icb.nhs.uk