Change & Transformation Manager

Job summary

This is a great opportunity to join the Change Management Office as a Business Change and Transformation Manager.

Are you looking to be part of a passionate, enthusiastic and experienced team who are responsible for providing change support to the relevant directorates?

Our aim is to ensure effective implementation and sustained adoption of change, including changes to business processes, systems and technology, job roles and organisation structures. If this sounds like your type of role, apply today!

As a Business Change & Transformation Manager, you will be instrumental in driving change at NHS Resolution. Your role will involve collaborating with a diverse range of stakeholders and spearheading the implementation of new business processes as we work to embed new business change and transformation within the organisation.

Your expertise will be crucial in managing change, mitigating resistance, and ensuring the realisation of benefits. This is an opportunity to contribute significantly to our transformation journey.

Main duties of the job

You'll work closely with the Head of CMO and the Senior Business Change and Transformation Lead as well as key stakeholders to ensure effective implementation and sustained adoption of changes, including business processes, technology adoption and the peoples change journey.

Your role will be pivotal in reducing risk, minimising disruption, and ensuring benefit realisation.Working closely with multi-skilled teams including project managers, programme managers, and product owners involved in key programmes as well as other colleagues in Claims Management, Communications, HR& OD and across the organisation.

You will also work alongside the Senior Business Change & Transformation Lead to ensure that business readiness criteria are defined and met before changes go live, supporting business leadership by defining strategies to ensure end-user buy-in for change is achieved, and changes are sustained to enable benefit realisation.

As the Business Change and Transformation Manager, youll support the current Change Communications and Engagement Manager with the delivery of the Change Communication and Engagement plans for all change programmes ensuring that the Change Management office is delivering a full range of high-quality communications and engagement activities as part of a communications and engagement mix that includes digital, internal, and external communications, stakeholder engagement, and corporate communications.

About us

NHS Resolution is an Arms Length Body of the Department of Health & Social Care. As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas:

Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.

Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.

Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.

Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.

What do we have to offer?

At NHS Resolution, we strive to be an employer of choice. Some of the benefits we offer include access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are also committed to support individuals in having a work and life balance, offering flexible working arrangements. Furthermore, we can offer a chance to gain extra skills and training and with regular reviews and a clear plan, all employees can develop to their full potential.

Homeworkers, must have an average internet speed of 10 Mbps download speed/at least 2 Mbps upload speed to access and use our systems