Band 8b Primary Care Programme Manager (Dental Recovery)

Job description

Job responsibilities

Purpose of the role

The Primary Care Team works within the South West Collaborative Commissioning Hub and supports the 7 Integrated Care Board (ICBs) in the South West region with delivering their delegated responsibilities of commissioning primary care services. The team is responsible for working with ICBs to support the commissioning and contract management of:

Primary and Secondary Care Dental Services

Community Pharmacy

Dispensing Practices

Community Opticians

About the role

This role is focused on the delivery of the Dental Recovery Programme. The role will:

Be responsible for managing a portfolio of primary care programmes working closely with ICBs and NHS England South-West.

Use knowledge of commissioning and programme management to inform effective implementation of transformation and commissioning development.

Enable and support the delivery of primary care transformation programmes.

Develop effective working relationships at senior level between commissioning, information governance, performance management, service development, finance, and clinical governance, to ensure the implications of commissioning programme decision are appropriately reflected in primary care commissioning agreements.

Interpret and implement complex national guidance, ensuring local policies and guidelines deliver these as appropriate.

Support the development of service specifications and the development and redesign of care pathways, to ensure commissioned services provide quality and value for money.

Manage budgetary implications of activity.

Work to avoid destabilisation of business as usual.

Manage and actively promote relationships with key stakeholders at a senior level.

As a Primary Care Programme Manager, the post holder will work as part of a dynamic team, delivering an effective service supporting managers and staff across the Hub, ICBs, NHSE, and the wider South West.

The role supports the business in driving transformation as well as value for money in planning and commissioning. The role is designed to build a combination of subject matter expertise and programme skills, and to support a partnership working approach with ICBs and NHSE.

Key Job Specifics and responsibilities

Improving quality and outcomes

To support the delivery of primary care, including managing programmes, identifying needs, planning, contracting, development, assurance and interventions in relation to services.

Ensure contract and commissioning mechanisms are used effectively, to enable the performance management of delivery and to ensure improvements in outcomes and quality.

To work collaboratively across the South West Collaborative Commissioning Hub matrix at a senior level, supporting ICBs with the delivery of their delegated commissioning priorities.

Enabling patient and public involvement

To act as a champion for patients and their interests and involve the public and patients in policy development and decision-making.

To ensure all public and patient contact with the office is of highest professional standard.

To embed patient and public involvement within the South West Collaborative Commissioning Hub matrix at all levels in line with statutory duties

Promoting equality and reducing inequalities

To uphold organisational policies and principles on the promotion of equality.

To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensures we meet our duty to uphold and promote equality.

Partnership and cross boundary working

To work effectively with key stakeholders across the area.

To work in partnership with ICBs, PHE, Local Authorities, Regional and National Teams, to the national commissioning framework and arrangements, to secure the provision of high quality and effective health services,

To work closely with PHE and ensure public health advice is sought, as appropriate.

To develop effective working relationships with partners and ensure the consistent use of policies and procedures.

Leadership for transformational change

To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes.

To embed this approach to transformational change across the Collaborative Commissioning Hub.

Using insight and evidence for improvement

To make best use of relevant evidence, to support improvement across all areas of commissioning responsibility.

To contribute to the delivery of systems that clearly identify the level of expected performance, monitor performance and where necessary take appropriate action to address unwarranted variation or poor performance.

To contribute to the development of a learning culture, that encourages the use of initiative and innovation, and supports personal and team development, through team and individual performance appraisal/review, evaluation and evidence-based examples of best practice.

To encourage innovation that supports the NHS values, cultures and contributes to future successes.

Developing an excellent organisation

To ensure health, safety, and wellbeing of all staff within the department.

To ensure compliance with all confidentiality and governance requirements within the department.

To always adhere to the NHS Managers Code of Conduct and any other relevant professional codes of conduct.

Key accountabilities

Key Functional Responsibilities

Operational

To oversee and support, at a senior level, team members to deliver requirements listed above and engage and liaise with key stakeholders.

To support and enable the delivery of day-to-day activities, commissioning functions, projects, and programmes.

To manage the team and drive delivery of a range of business initiatives and projects.

To operate at a senior level in a highly political and sensitive environment.

Support and enable the portfolio of initiatives in demonstrating value for money for the current spend.

To monitor, interpret and quality assure progress against deliverables that often require adjustments specifically in relation to the complex corporate business agenda, strategic objectives, and the business planning process.

To develop business and programme plans and provide senior and expert strategic and policy advice and guidance on all required areas.

Project and Programme Management:

As a senior lead working internally and externally to deliver projects, initiatives, and services to time and in a cost-effective way.

Lead the team in the delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decisions in the best interest of the project.

Pro-actively manage stakeholders, respond to, and resolve conflict when this arises through facilitation or other appropriate mechanisms.

Be responsible for a high standard of work supporting the delivery of projects on time, to quality standards and in a cost-effective manner.

To support the identification and sharing of best practice in primary care to support service improvement.

Support the portfolio of programmes/projects in demonstrating value for money tracking, managing, and delivering agreed benefits.

Provide specialist advice and prepare strategic reports and briefings for directors and stakeholders.

In depth analysis, interpretation, and production of complex and multiple reports.

Financial and Physical Resources

Responsible for budgets/matching the available budget to the appropriate staff resources and projects and for ensuring that the budget breaks even, coordinating and monitoring expenditure.

Responsible for supporting the commissioning of projects and procurement of services to support project delivery, acting in accordance with standing Orders and Standing Financial Instruction.

Provide financial reports to Directors and the Board as required.

Financial Instructions in the discharge of this responsibility.

Constantly strive for value for money and greater efficiency in the use of budgets, and to ensure that they operate in recurrent financial balance year on year.

People Management

Responsible for the day-to-day range of staff management matters, which will include responsibility for supporting appraisals, development of staff, recruitment, and where necessary employee relations matters.

Information Management

Develop and deliver information sharing systems.

Develop the acquisition, organisation, provision and use of knowledge and information.

Highlight exceptions and risks ensuring mitigating action is taken.

Drafting reports summarizing status on issues, appraising outcomes, and providing progress reports for the Head of the Department.

Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to delivery of products and service improvement.

Analyse, interpret and present data to highlight issues, risks and support decision making.

Research and Development

Plan, develop and evaluate methods and processes for gathering, analysing, interpreting, and presenting data and information.

Deliver projects to comply with key performance indicators, and best practice guidance.

Co-ordinate Research & Development initiatives, delegating as appropriate.

Planning and Organisation

Ensure projects, services and initiatives are delivered on time, to quality standards and in a cost-effective manner, adjusting plans as required.

Determine the strategic planning of Department or Directorate projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.

Determine the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with Service Sector priorities.

Person Specification

Personal Statement / Motivation for Applying

• Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.

Qualifications

• Educated to masters level or equivalent level of experience of working at a senior level in primary care commissioning and transformation.
• Evidence of Continued Professional Development (CPD)

Experience

• Extensive knowledge of primary care programme management, commissioning, and transformation acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent.
• Evidence of post qualifying and continuing professional development.
• Must understand the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
• Have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations.
• Experience of managing and motivating a team/virtual team and reviewing performance of the individuals.
• Experience of budgetary responsible, including budget setting with evidence of working knowledge of financial processes

• Member of relevant professional body.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Somerset Integrated Care Board

Address

NHS Somerset ICB

Wynford House, Lufton Way

Yeovil

Somerset

BA22 8HR

https://nhssomerset.nhs.uk/