IES Medicines Optimisation Business Support Officer - Band 4
Job summary
We are seeking an enthusiastic, self-motivated Business Support Officer, to join and support our award winning Ipswich and East Suffolk (IES) Medicines Optimisation team.
The role offers home based working with occasional office visits, no weekend or bank holiday working and part-time hours will be considered.
In this role you will have the chance to grow and develop your skills supporting the implementation ofmedicinesoptimisation initiatives byundertaking a range of activities which supports members of theIES Medicines Optimisation team and wider teams and working closely with GP practices, Primary Care Networksand pharmacy staff within practice. Your role will also involve providing administrative and secretarial support to the IES Medicines Optimisation team,answering incoming calls, co-ordinatingand supportingmeetings,and drafting documents. You will also be involved in specific discrete project areas as directed and undertake basic data analysis.
If you are looking for a challenging yet rewarding role, we encourage you to apply for this exciting opportunity. Join us in our mission to improve the lives of those we serve and contribute to the future of healthcare.
Please note, due to the ongoing cost reduction programme and restructure underway at SNEE ICB (due to end in Summer 2024), prior consideration for this role may be given to existing staff who are affected by this programme and this role may be removed from the recruitment process at any time.
Main duties of the job
Act as the first point of contact for the Ipswich and East Suffolk Alliance Medicines Optimisation team, redirecting queries or cascading information when required.
Establish and maintain accurate and high-quality administrative procedures including, but not limited to:
o Production and maintenance of accurate and up to date email distribution lists.
o Maintenance of established filing systems using MS Teams/SharePoint.
o Production of professional correspondence which is consistent in appearance and adheres to ICB corporate branding requirements.
Co-ordinate diary events and arrange meetings as required by the team or wider ICB. This will include, but is not limited to:
o Liaison with external venues, suppliers, and caterers as required.
o Production of attendance records, agendas, and associated papers.
o Accurate note taking at formal meetings (both internal and external to the ICB) as required.
o Production of minutes/action logs in the appropriate format and within the given time limit.
Produce and maintain accurate records of GP practice achievement against prescribing initiatives and be responsible for communicating this information to practice teams in a timely and professional manner.
Undertake specific discrete projects / areas of work as directed, including maintaining and updating specific medicines management project databases.
About us
The NHS Suffolk and North East Essex ICB plan and buy healthcare services for over one million people. Working within a total budget of £1.5bn per year, we serve some of the poorest and wealthiest communities in the UK.
In addition to consolidating our own resources and expertise, we are also building powerful alliances with our partners in the local government, healthcare, community and voluntary sectors. Because we know that together, we can achieve the best possible health outcomes.
We are committed to providing a supportive work environment where employees are able to work to the best their abilities. We value professional development and care about health and wellbeing of our staff with many initiatives in place to make us an employer of choice and an organisation that employees are proud to be part of.
Job description
Job responsibilities
The post holder will act as the first point of contact for the Ipswich and East Suffolk Alliance Medicines Optimisation Team and will provide robust and comprehensive administrative support to team members.
The post holder will have a number of responsibilities including, but not limited to:
o Regular, professional correspondence with GP practices.
o Diary co-ordination and events/meetings management.
o Maintenance of accurate records.
The post holder will support the teams higher ambition to improve the health of the local population through the implementation of medicine optimisation strategies that:
o Improve health outcomes.
o Reduce avoidable harm.
o Avoid waste.
Person Specification
Qualifications
- 5 GCSEs at A-C, to include maths and English or equivalent.
- NVQ 3 in administration or similar qualification
- A-Levels
- ECDL
- RSA II/III
- Excel training
Knowledge
- Good understanding and working knowledge of full range of administrative systems (paper based and electronic formats).
- Basic understanding of Integrated Care Boards and their position within the NHS structure
- Basic understanding of the concept of Medicines Optimisation.
- HR processes, such as sickness/absence recording, recruitment etc.
Skills
- Proficient in the use of a range of Microsoft programmes
- Good time management, organisation, and planning skills.
- Able to work flexibly and under pressure, whilst maintaining accuracy.
- Good communication and interpersonal skills, both verbal and written.
- Well-developed listening skills.
- Able to communicate effectively with people from a variety of backgrounds in an appropriate and professional manner.
- Ability to influence and negotiate with team over priority of work
Personal Attributes
- Able to maintain concentration on complex tasks in a busy working environment.
- Committed to providing a high-quality administrative service.
- Committed to representing and upholding the values of the ICB.
Other
- Understanding of and commitment to equality of opportunity and good working relationships.
- Able to use Visual Display Unit equipment for prolonged periods of time and on most working days.
- Able to work in a variety of environments, to include own home and office.
- Able to travel independently across Suffolk and North East Essex (and occasionally further afield) as required.
Experience
- Previous administrative experience.
- Experience in successfully carrying out a range of administrative procedures, to include:
- Typing/word processing
- Data entry
- Organising and booking meetings.
- Agenda preparation
- Minute taking.
- Experience of establishing office systems.
- Experience of working within a diverse and challenging environment, with rapidly changing priorities.
- Administrative experience within the NHS.
- Experience of working in a health or social care environment
Autonomy
- Self-motivated and able to work autonomously as well as part of a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS Suffolk and North East Essex ICB
Address
Endeavour House
8 Russell Road
Ipswich
Suffolk
IP1 2BX
https://suffolkandnortheastessex.icb.nhs.uk/
- Company
- NHS Suffolk and North East Essex ICB
- Location
- Ipswich, United Kingdom IP1 2BX
Hybrid / WFH Options - Employment Type
- Fixed-Term
- Salary
- £25147.00 - £27596.00 a year
- Posted
- Company
- NHS Suffolk and North East Essex ICB
- Location
- Ipswich, United Kingdom IP1 2BX
Hybrid / WFH Options - Employment Type
- Fixed-Term
- Salary
- £25147.00 - £27596.00 a year
- Posted