Problem & Knowledge Hub Advisor

To provide the Problem and Knowledge management for the DDaT Service Desk to ensure the delivery of first line and second line support as a single point of contact for NRW staff experiencing a range of technical problems.  To own and oversee the ITIL Problem and knowledge Management process.

As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.

To make an informal enquiry about this role, please contact Evan Quick at  evan.quick@cyfoethnaturiolcymru.gov.uk

Interviews will be conducted via  Microsoft Teams.

Successful external applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. We aim to make offers of appointment within 4 to 8 weeks of the closing date.