IT Applications Support Analyst

Nexperia is one of the world’s leaders in essential semiconductors and aspires to become a $10b turnover business by 2030. This ambition can be achieved through our next generation technologies, ongoing improvement in manufacturing sustainability, state-of-the-art facilities, and most importantly, investing in our people.

What our Applications Support Analyst will do

We are now seeking a dedicated and technically skilled Applications Support Analyst to join our Information Technology team. As an Applications Support Analyst, you will play a crucial role in maintaining and supporting the software applications used in our semiconductor wafer manufacturing processes. You will partner with various stakeholders across the business to identify and resolve application issues, provide user support and training, and to ensure the smooth operation of critical systems. 

Key responsibilities will include

• Serve as the primary point of contact for application-related issues, troubleshooting and resolving problems reported by end-users 

• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions

• Provide technical support for applications used in the semiconductor wafer fab, including Manufacturing Execution Systems (MES), Process Control Systems, and Tool Automation 

• Perform software installations, upgrades, and patches, ensuring compatibility and minimal disruption to production 

• Develop and maintain application documentation, including user manuals, standard operating procedures, and troubleshooting guides

• Monitor application performance and proactively identify potential issues or areas for improvement 

• Participate in the testing and validation of new applications or system enhancements

• Collaborate with software vendors and internal IT teams to resolve complex technical issues 

• Stay up to date with industry trends and advancements in semiconductor manufacturing applications

What our Applications Support Analyst will need

Essential

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience

• Proven track record in application support or a related role

• Strong technical aptitude and ability to quickly understand and troubleshoot complex software applications 

• Solid understanding of database concepts and query languages (e.g., SQL) for data retrieval and analysis, mainly Oracle

• Competency with shell scripting (e.g. CSH, KSH)

• Excellent problem-solving and analytical skills to identify and resolve technical issues efficiently

• Strong interpersonal and communication skills to effectively interact with end-users and cross-functional teams

• Ability to prioritize and manage multiple tasks in a fast-paced environment

• Flexibility to work occasional off-hours or weekends for critical system issues

Beneficial

• Experience with semiconductor manufacturing software applications, such as MES (Manufacturing Execution System)

• Knowledge of semiconductor fabrication processes and equipment

• Knowledge of automation protocols, such as SECS/GEM

Why work for us?

Remuneration & Reward – Excellent package including competitive base salary, Annual Incentive Plan, contributory pension scheme, recognition rewards scheme, income protection, 12x salary life assurance and more.

Health & Wellbeing – Hybrid working policy, 33 days annual leave including bank holidays, flexible benefits scheme, enhanced sick pay, on-site medical centre, subsidised canteen, employee assistance programme, retail and entertainment reductions and a variety of sports and social clubs.

Professional Development – Possibility for funded academic support up to PhD level, employee goal setting and development plans, huge growth potential both internally and globally within the business, opportunity to contribute and work with cutting edge technologies.

Corporate Social Responsibility & Sustainability – A global commitment to becoming carbon neutral by 2035, working with suppliers who embrace and comply with the Nexperia Supplier Code of Conduct, paid time off for every employee to support charitable work.

Diversity, Equity, and Inclusion – Corporate members of Neurodiversity in Business and a Disability Confident Employer. Dedicated Employee Resource Groups for Neuroinclusion, the LGBTQ+ community, and Women in Nexperia with a commitment to increase women in management positions to 30% by 2030

As a company, we value diversity not just because it is the right thing to do but because diverse teams perform better. Our recruitment process is inclusive and accessible to all, and we consider all applicants fairly, as well as providing a safe work environment and reasonable adjustments where requested.

What happens next?

If you are excited about our Applications Support Analyst role, please click ‘Apply’ now.

We welcome your application even if you don't think you meet all the criteria, but you have some relevant experience. This position might not be for you but the next one could be. Please feel free to contact us directly to discuss the position or the company in more detail.

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