IT Support Analyst with Microsoft Technologies

Job Description

IT Support Analyst with Microsoft Technologies

We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this.

You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting.

You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/ or Teams.

You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range of networking and application facilities.

Technical Competencies:

• Extensive experience of the Microsoft Windows Desktop essential
• A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint,Azure, Teams & OneDrive highly desirable
• Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack
• Experience of network, printer, AV, UPS and Security hardware
• Experience of working within a Cybersecurity framework
• Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions
• A good understanding of ISP solutions and connectivity requirements
• Wi-Fi solution experience & knowledge
• An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/ DSS etc.
  Personal Attributes:
  
  • Excellent written and oral communication and interpersonal skills, especially comfortable with non-technical personnel
  • Multi-tasking capabilities and ability to thrive in a fast-paced environment under pressure.
  • Disciplined, with the ability to prioritise
  • Experience working with internal and external resources to achieve consistently excellent service level3
  • Ability and desire to expand with changing marketplace and technology.
  • Friendly, professional
  • Passionate about Technology
  • Recognises the importance of frequent and clear communication and documentation
  • Courageous in the face of the unknown
    
    This is an office based position.
    
    The Client is based in Harrow.
    
    The salary for this position is £35K - £40K.
    
    Do send your CV to me in Word format along with your salary and notice period.