Deputy Business Support Manager

Job summary

We have an exciting Secondment opportunity for the right candidate to join a dedicated, friendly team, in a fast-paced environment within the Norfolk and Suffolk Foundation Trust, based in Norwich and King's Lynn.

We are seeking a motivated and experienced Line Manager to join our CAMHS and Youth Business Support Teams.

We are looking for a solution focussed individual who is excited for a new challenge.

Competencies must include the ability to promote a shared narrative of the value of data in the NHS arena, a comprehensive understanding of Performance Measures and associated data extraction from a variety of Performance Reports, including Power BI.

Demonstrable skills must also include the ability to present complex data to, and engagement of, a varied audience.

The ability to organise and prioritise workload, for both self and colleagues is essential.

Experience working in collaboration to create and maintain robust reporting processes, facilitation planning and able to demonstrate the ability to lead or support on improvement initiatives is also a quality which is required.

Experience of cross County working, working with Partner Agencies and wider Trust & NHS Services will be advantageous.

Our successful applicant will be working alongside Business Support and Clinical colleagues within the CFYP N&W Care Group, supporting Young People and their families.

Main duties of the job

• Support the various initiatives in place across the Care Group to promote reduction of Waiting Times for Young People
• Implementation and monitoring of robust recording systems to support Initiatives.
• Liaison with Clinical and Business Support colleagues
• Deputise for Business Support Manager as and when required
• Attendance at Care Group meetings as required
• Share best practice and implement new and support review of current processes
• Work with Trust Contracts, Performance and Information Team to develop robust and efficient reporting and escalate process
• Line Management delegated Team members, including monthly supervision, promote adherence to Trust Policy and support compliance in all areas
• Promote a positive culture within the workplace; working within the remit of the Trust Values

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.