Clinical Applications Specialist

Job description

Job responsibilities

Leadership of designated team to provide efficient, integrated and customer-focused services to all staff, delivering excellent customer service, supporting team to ensure that services provided across the group are and continue to be effective, meet theclinical and business needs of the Group, and represent best value for money.

You will lead on designated areas, contributing to ensure the delivery of a high quality service ensuring the team exceed agreed service level agreements, prioritising workload and ensuring priorities are met for systems access, development and user issues.

Under direction of the Clinical Applications Team Leader, take the lead for the planning of improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly assessed.

Take the lead on configuration and build optimisation for new and existing clinical applications.

Collaborate with the digital teams and clinical users in relation to the implementation and strategic development of electronic patient records and diagnostic systems within the Trust.

Ensure the Clinical Safety Management system is followed and all clinical risks are assessed in conjunction with the Clinical Safety Officer.

Ensure that all changes to the system are reviewed and signed off as safe prior to implementation.

Communicate with external organisations over service issues e.g. third party suppliers, other NHS organisations, to ensure any outstanding issues are resolved to the satisfaction of the Trust.

Collaborate with colleagues to the effective integration of the Clinical Applications with other systems with the aim of maximising the efficiency of the clinical workflow overall, and longer term business planning.

Champion and role model the Groups values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully.

Lead on the identification and management of risk and issues throughout the Product lifecycle.

You will lead on the development and on-going refinement of business continuity and disaster recovery plans in relation to designated systems supported by the team.

Clinical Applications improvement and support

Awareness of hospital workflow and systems to ensure effective support of Clinical Applications to maximise clinical and operational benefits from these systems.

Advise clinical and admin users on the most effective, safe and efficient use of theClinical Applications available.

To understand the current business processes identified for each BAU change and be the main facilitator working with colleagues to develop and agree future business processes to meet both operational and project requirements. This will includealigning processes to the agreed benefits of the project or change request.

To map as is and to be processes in order to facilitate effective optimisation with existing systems and processes

To support the implementation of business change components and to ensure that amended/new processes and ICT systems reflect the operational needs of the patients, staff and Practices.

Provide technical and professional advice regarding Clinical Systems.

Understand thoroughly the current clinical information systems and the processes involved in their use across the Trust and adapt this knowledge to learning replacement and new systems introduced.

Ensure the Clinical Safety Management system is followed and all clinical risks are assessed in conjunction with the Clinical Safety Officer.

Using initiative to plan work to ensure the change process is implemented in a timely manner, the post holder will resolve conflicting timescales and priorities independently and exercise judgement and discretion to resolve issuesautonomously.

Maintain existing skills and develop further levels of expertise

Lead the day to day system management and user support of these electronic patient systems post implementation and for managing those colleagues undertaking system administration and support duties. This will often require investigation of complex systems and technology, fault finding and resolution.

Manage designated resources within the team to meet business and/or clinical needs.

Working closely with the Test Lead, to support the development of testing plans based on the complex workflow and system configuration requirements to ensure the systems are fit for purpose and meet clinicians needs.

Provide technical leadership and professional advice regarding Clinical Applications.

Person Specification

Skills

• Able to clearly manage priorities for self and contribute to those of team in order to meet targets
• Ability to perform well under pressure and manage unpredictable workload with conflicting priorities
• Quality focused with an innovative approach and ability to solve complex problems
• Have experience of administering and supporting an organisational wide IT system
• Must be familiar with hospital environment and the role of EPR Systems in the clinical and business operation of the Trust
• High level of proficiency in the use of IT tools, particularly Microsoft Office. Advanced keyboard skills

• Competence in process analysis and redesign techniques

Knowledge & Experience

• Professional experience providing support for Clinical Applications
• Demonstrable understanding of clinical workflows relevant to EPR in NHS setting.
• Experience of digital/IT clinical systems change/project management while also developing and maintaining high standards of quality
• Experience in contributing to the success of a multi-disciplinary team as effective team member
• Advanced systems development skills and technical knowledge across a broad range of clinical systems and software
• Experience of contributing to the development of policies and procedures.
• Understanding of NHS IT systems and services
• Knowledge of digital healthcare standards and NHS datasets and their relationship to coding, finance and commissioning
• Knowledge of clinical risk management policies and processes

• Experience of developing and executing testing plans

Education, Training & Qualifications

• Educated to Degree education or equivalent level or equivalent experience
• Evidence of continuous personal and professional development.

• ITIL Certification or relevant experience or working in an ITIL environment
• Evidence of experience or qualification in one or more of the following: SQL / SQL Server, HL7 Interfaces, Reporting tools (e.g. Business Objects), Windows Server Administration

Key Competencies/ Personal Qualities & Attributes

• Must be able to demonstrate both formal and informal communication ability, orally and in writing, when dealing with colleagues and other staff at all levels
• Highly motivated, hard-working, self-confident, robust and resilient individual with drive and determination to deliver
• Can constructively challenge and effectively manage conflict to reach a positive conclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Northampton General Hospital

Address

Northampton General Hospital

Cliftonville

Northampton

NN1 5BD

https://www.northamptongeneral.nhs.uk/Home.aspx