Diagnostic Systems Team Leader

Job description

Job responsibilities

Key deliverables:

1. Leadership of designated team to provide efficient, integrated and customer-focused services to all staff, delivering excellent customer service, supporting team to ensure that services provided across the group are and continue to be effective, meet the clinical and business needs of the Group, and represent best value for money.
2. You will be responsible for leading your team to deliver a high quality service ensuring the team exceed agreed service level agreements, prioritising workload and ensuring priorities are met for systems access, development and user issues.
3. Planning of improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly assessed.
4. Collaborate with the digital teams and clinical users in relation to the implementation and strategic development of electronic patient records and diagnostic systems within the Trust
5. Ensure the Clinical Safety Management system is followed and all clinical risks are assessed in conjunction with the Clinical Safety Officer
6. Negotiate with external organisations over service issues e.g. third party suppliers, other NHS organisations, to ensure any outstanding issues are resolved to the satisfaction of the Trust
7. Collaborate with colleagues to ensure effective integration of the Clinical Applications with other systems with the aim of maximising the efficiency of the clinical workflow overall, and longer term business planning.
8. Acting as an SME using your expert knowledge of the systems and change processes to provide specialist advice, working with the training team, project team, Data Quality and other key stakeholders
9. Continual review of the change process and maintaining a catalogue of change types and approval routes required.
10. Develop appropriate testing methodologies and systems to ensure Patient and Diagnostic IT systems meet trust and legislative requirements, particularly in support of upgrades, security patches, etc.
11. Champion and role model the Groups values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully
12. You will lead on the identification and management of risk and issues throughout the Product lifecycle.
13. You will plan and deliver upgrades and new solutions, often working with a project manager and the wider business as part UHN wide initiatives, assuming role of technology lead where necessary.

Person Specification

Education, Training & Qualifications

• Educated to Masters level education or equivalent level or equivalent experience delivering Digital services
• Good knowledge of the provision of health services
• Evidence of continuous personal and professional development
• ITIL Certification or relevant experience or working in an ITIL environment

• Project Management qualification, such as PRINCE II or experience of using structured project methodology
• Evidence of experience or qualification in one or more of the following SQL / SQL Server HL7 Interfaces Reporting tools (e.g. Business Objects) Windows Server Administration

Knowledge & Experience

• Demonstrable experience of leading a team in an operational environment at a senior level (preferably in an NHS environment)
• Demonstrable understanding of clinical workflows relevant to diagnostic systems in NHS setting.
• Ability to contribute to the effective performance and budgetary management and control in Service area
• Experience of digital/IT clinical systems change/project management while also developing and maintaining high standards of quality
• Sufficient knowledge of NHS/Government policies, strategies and organisational relationships in relation Clinical Systems, to be able to advise stakeholders and develop proposals for the service area
• Advanced systems development skills and technical knowledge across a broad range of clinical systems and software

Skills

• Able to clearly manage priorities for self and contribute to those of team in order to meet targets
• Ability to perform well under pressure and manage unpredictable workload with conflicting priorities
• Have experience of administering and supporting an organisational wide IT system
• Have knowledge of, and be able to communicate effectively on complex operational requirements for effective system management (e.g. performance monitoring etc)
• Must be familiar with hospital environment and the role of diagnostic systems in the clinical and business operation of the Trust
• Ability to undertake duties effectively and to time in line with legislation, policies and procedures

Key Competencies/ Personal Qualities & Attributes

• Ability to interpret and convey complex information from various systems in a manner that is easily understood by a variety of users
• Must be able to demonstrate analytical thinking and the ability to work through problems to a resolution
• Must be able to demonstrate both formal and informal communication ability, orally and in writing, when dealing with colleagues and other staff at all levels
• Ability to deliver to targets and deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Northampton General Hospital

Address

Kettering General Hospital NHS Trust

Kettering General Hospital

Kettering

NN16 8UZ

https://www.northamptongeneral.nhs.uk/Home.aspx