Systems Support Lead

Job summary

We are seeking a candidate to join our skilled System Support Team with a keen interest or proven expertise in writing and developing reports. Experience within the NHS is preferred but not essential. The Systems Support Lead will be responsible for System Support to the NEP Consortium, managing support requests within the NEP Service Desk, and mentoring Systems Support Officers, Assistants and Customer Service Support Team members.

By Joining NEP you get the absolute best of both worlds by working for a national ERP provider, whilst still being employed by and as such having the benefits of working for the NHS. You would be working in an organisation that supports its staff and focuses on staff experience as much as it does the experience of service users. Some of the benefits that would be available to you as a member of the NEP Team:

• Minimum of 27 days annual leave, growing to 33 days, plus bank holidays.
• Annual personal development review and plan to support your career aspirations.
• Extensive staff health and well-being programme including access to our specialist Wellbeing Hub.
• Support and connection through a variety of Staff Network groups.
• A range of flexible working opportunities.
• Generous NHS pension scheme.
• Access to lease car and home electronics scheme (qualifying criteria applies).
• Opportunities to improve your professional development through our vast training programmes.
• Access to savings scheme via salary sacrifice with Northumberland Community Bank.

Main duties of the job

Collaboration is essential in this role, as the Systems Support Team works closely to investigate, manage, and resolve Service Requests within predefined timescales, adhering to NEP Service Level Agreements (SLA) and strict security protocols.

The Systems Support Lead will support NEP Consortium members in system functionality and best practices across P2P, O2C, and A2R solutions, with each Senior Systems Support Officer having specialized system expertise.

Responsibilities include:

• Leading the design, testing, and implementation of developments and enhancements, including software, web pages, reports, and hardware/software maintenance.
• Providing ongoing systems support, training, and advice for standardised business processes.
• Analysing complex data, producing reports, and advising on analytical/statistical queries.
• Completing tasks from the NEP Programme of Work as designated by Operational or Programme Management.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.