Field Service Engineer

We are seeking an experienced Field Service Engineer to join our National Response Team, you will be responsible for providing high quality field based technical expertise. The main element of this role will be to provide this high level of field-based support direct to customers within the UK.

This role will cover the Gloucestershire area.

Your Responsibilities will include:

• Carry out repairs, on site commissioning, service and calibration of customer's inspection equipment to the stated processes and procedures which will also include where required the provision of on-site customer training.
• Carry out upgrades and refurbishments on customer site.
• Handle on site customer queries in a fair and courteous manner.
• Must be prepared to adapt to all types of environments and comply with local client's health and safety regulations.
• Completing all necessary paperwork accurately and on a timely basis in accordance with the company procedures.
• Expected to co-operate by working overtime as and when required.
• To be part of the on-call standby rota system as required
• Must be prepared to learn a diverse set of products and continually improve your product knowledge.
• Provide technical support via phone and email where required

Qualifications

Essential

• Good Technical Electrical / Electronic skills - Minimum HNC or similar qualification in electromechanical / electrical engineering
• Ideally experience in a field service role and familiar with all aspects of customer service including commissioning, repairs, and servicing.
• PLC programming and knowledge of PC hardware an advantage
• Good PC literacy
• Good methodical approach to problem solving
• Full current UK driving licence
• Good customer service skills
• Flexibility will be required to work overtime including weekends as required

Salary c£35-£37k + Overtime with an average £10k - £15k on top,

40 hours week.

On-Call / Weekend rota

Overtime will be expected to perform call out, emergency service etc

Company van or car

Benefits and What you can expect:

Competitive Salary

Generous Company Pension

Discount Platform saving employees £000s per year.

25 Days Holiday per year

1 Paid Charity Volunteering Day per year

Cycle to Work Scheme

Work Place Nursery Benefit

Gym Discounts

Phone Discounts

Technology Savings

Eye Care Vouchers

Flu Jabs

Death in Service Benefit

Long Term Disability Benefit

Enhanced Sick Leave

Enhance Parental Leave

Training & Development

Great Company Culture

This is an excellent opportunity to join an international organisation highly respected in there field.