Enhanced Access & Projects Care Coordinator
Job summary
We have recently brought the Enhanced Access service in-house and are looking for someone who can work alongside the Clinical Leadership & Development Manager to coordinate and support the service.
Enhanced Access is the provision of predominantly GP and Nurse appointments between the hours of 6.30 - 8.00 pm Monday to Friday and from 9.00 - 17.00 on a Saturday.
This role would be ideal for some-one already working in General Practice who has knowledge of the EMIS clinical system and is looking for the next step in their career.
There will be some requirement to support evening clinics and work occasional Saturdays to cover annual leave.
Main duties of the job
You will be responsible for the on-going monitoring of our Enhanced Access service in terms of ensuring that rotas are created within EMIS, that all shifts are staffed and that appointments are appropriately utilised.
You will be the first point of contact for our member practices and the clinical staff for any queries relating to the service.
You will support the Clinical Leadership and Development Manager to produce information relating to appointment usage/service delivery that will support service development moving forwards.
About us
We are a large Primary Care Network (PCN) incorporating 16 GP practices across the Nuneaton and Bedworth locality.
We have a workforce of more than 50 staff incorporating Pharmacists, Social Prescribers, Mental Health Practitioners, Physician Associates, Care Coordinators and Nurse Associates, amongst others.
We have a dynamic Senior Management team who have lots of ideas and initiatives of how PCN services can be developed, alongside a great support team.
You will need to be organised and have an ability to manage conflicting priorities.
Job description
Job responsibilities
Job Purpose/Summary
To take responsibility for the day-to-day monitoring, organisation, and oversight of the PCN Enhanced Access Service, and other programme responsibilities as part of the Leadership and Delivery portfolio.
This will include working with member practices to develop processes that ensure delivery of service requirements that meets the needs of our Primary care Network and ensures compliance with the Network Contract DES.
To support the PCN Clinical Leadership & Development Manager to formulate the future roadmap and goal setting of the service to create a first-class service that supports demand and ensures patient experience.
The role will require exceptional diary organisation skills, planning and flexibility to provide service cover when required, and to ensure that service team staff have access to required training, upskilling and development within their roles, including a programme of induction and familiarisation to the service, locations and systems used.
Work with the wider team to ensure that the service, patients, their relatives, carers and staff have a positive experience when accessing and receiving care/services from the members of the Primary Care Network, within the services that are delivered.
Main Duties and Responsibilities
Enhanced Access
To work with the Clinical Leadership and Development Manager, Out of Hours Care Coordinator, Enhanced Access Clinicians, Nurses, and administrative staff, alongside the member practices to ensure service delivery, safety and effective utilisation of Clinical and non-clinical appointments within the service offering.
This includes:
1) Ensure that sites from which the service will operate are available and compliant with regulation/CQC requirements.
2) Develop a workforce that meets the needs of the service and is appropriately qualified and trained in the way that the service works.
3) Liaise with member practices and third parties (where applicable) to develop a service provision that supports member practices with access and capacity and supports the contractual requirements of the NHSE GP contract.
4) Day to day responsibility for rotas, clinician allocation to sessions, dealing with questions and queries from Practices, Clinicians, and Patients or their advocates as required.
5) Ensuring all Clinical and Digital systems are fully functioning and effective, and where issues arise liaising with the providers to ensure a rapid and effective resolution is identified.
6) Participating in audit schedules for utilisation of appointments available and presenting these in data formats.
7) Developing ideas and plans for development of the Enhanced Access Service in order to support Primary Care and the PCN Member practices further.
8) Maintain knowledge and understanding of the requirements of General Practice including QoF, IIF, Patient Satisfaction and Surveys, Capacity and Access and Winter pressures.
Projects
1) Support the PCN Clinical Leadership & Development Manager, the PCN Manager and the Digital and Transformation Lead with projects and service development work as required.
Person Specification
Experience
- Experience of working in Primary Care
- Experience of working in a GP practice
- Experience of working in a patient-facing role
- Experience of working as part of a Project Team
Other
- Working knowledge of EMIS
- Holder of a driving licence and access to a car
- Knowledge of Microsoft applications
- Experience of using Lantum Bank Staff system
Qualifications
- GCSE grade A - C in Maths and English (or equivalent)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nuneaton & Bedworth Primary Care Network
Address
Manor Court Surgery
5 Manor Court Avenue
Nuneaton
Warwickshire
CV11 5HX
https://www.nuneatonandbedworthpcn.co.uk/
- Company
- Nuneaton & Bedworth Primary Care Network
- Location
- Nuneaton, United Kingdom CV11 5HX
- Employment Type
- Permanent
- Salary
- £30000.00 a year
- Posted
- Company
- Nuneaton & Bedworth Primary Care Network
- Location
- Nuneaton, United Kingdom CV11 5HX
- Employment Type
- Permanent
- Salary
- £30000.00 a year
- Posted