Senior IT Technician

Job Title: Senior IT Technician

Location: Waterlooville, Hampshire

Salary: Support Staff Grade D1 £25,628 (FTE), Total Actual Salary £22,483.64

Job Type: Term time only (40 weeks a year), Temporary 1 year contract with the possibility of extending to 2 years then Permanent contract

Hours of Work: Monday to Thursday 8am to 4pm. 8am to 3.30pm on a Friday

Closing date: Friday 12th July 2024, 5pm

Interviews: Week commencing 15th July 2024

The Trustees of the Edith Stein Academy Trust are seeking to appoint a Senior IT Technician to join our hardworking, committed, and enthusiastic IT Support team at Oaklands Catholic School and Sixth Form College in Waterlooville.

If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Trustees of the Academy Trust welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos.

Please note that we are not offering sponsorship for this role and therefore candidates must have the legal right to live and work in the UK to apply.

About The Role:

You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This is a busy and varied role, and you'll have the opportunity to develop new skills.

You will help deliver high-quality IT Services to the school community. This will include travelling to and working at other sites during working hours and occasionally providing support for lettings and school events which may be outside of usual working hours, for which overtime is payable.

Key Aspects of the Role:

• IT Support - We support Senior Leaders, Teachers, Administrative Staff and Students. You will meet or exceed expectations through resolving incidents, answering questions, and actioning change requests quickly and efficiently, or by escalating senior team members as appropriate. We maintain the equipment inventory, maintain audio/visual equipment such as classroom projectors/speakers and interactive panels, and work with suppliers to submit warranty claims among many other things. You will play a part in all of this.
• Project Support Management - You will work on several projects, which could range from installing new hardware or software, maintenance of firewall policies for security and to ensure a safe browsing environment for users or maintaining the school network build image for desktops and laptops for example.

About You:

Essential:

• 5 GCSEs grade 5 to 9 including English and Maths or equivalent
• Experienced in troubleshooting Windows 10, Windows Server, and Microsoft Office
• Ideally, you will either have finished (or close to finishing) a Level 3 Apprenticeship in IT Support (or similar), or have gained Microsoft certification(s)
• Excellent fault finding and diagnostic skills
• Excellent organisational and administrative skills
• Ability to work with other staff as a team
• Real interest and enthusiasm for working within IT
• A desire to aim for a continual improvement in service, management, and maintenance of IT Services

Please note that once you have applied for the role you will be sent an email with an application form and consent form to fill in.

These forms will need to be fully completed and returned for your application to be considered.

Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete.

Candidates with previous job titles and experience of; IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, Support Engineer, Support Technician, Desk Support, IT Support Technician, IT Support Engineer, may also be considered for this role.