Service Delivery & Improvement Manager

Job description

Job responsibilities

Leadership

Specifically the Service Delivery & Improvement Manager will be required to act as a change agent to:

Lead by example in terms of leadership behaviour and effectiveness; unblock barriers to effective team working and establish collaborative and supportive working between relevant teams.

Provide expert advice on improvement methodologies including the use of data.

Lead on capability building in improvement science and developing learning systems.

Identify opportunities for Trust wide learning and adoption.

Ensure patients are actively engaged in the Trusts Service Delivery and improvement work.

Use and teach improvement science to bring about measurable improvements.

Establish or contribute to an improvement collaborative or other improvement approach.

Develop key measurement and change packages accepted by the multi-professional and multi-agency team.

Work with and influence stakeholders at all levels and across organisations to bring about changes in practice, managing potentially competing requirements.

Use a high level of interpersonal skills, using different communication techniques and influencing strategies.

Present complex information on improvement strategies.

Challenge to ensure service delivery and improvement projects are robust and that the appropriate team/s take necessary action to deliver the required outputs and achieve sustainable change.

Provide Quality Improvement leadership and Expertise

The Service Delivery & Improvement Manager has a key role in championing the use of improvement science as follows:

Provide expert advice on the application of improvement across multiple agencies. Facilitate the use of improvement methodologies to support organisations to improve and to develop spread and sustainability strategies. This means the individual needs to have an expert understanding of improvement science to ensure that approaches are appropriately customised for specific topic or key change areas.

Independently draw on sound evidence-base and data, critically analysing research and data for its application.

Oversee the activity and progress of teams - this includes analysis of complex, multi-factorial data emerging from teams using influencing techniques to effect positive change.

Provide expert advice on the use of data and measurement for improvement.

Work with the Quality and Performance Team to support Southwest prison teams with the collection, analysis, interpretation and use ofdata, to ensure high level engagement, understanding and on-going commitment to showing reliable, sustainable improvements.

Collaborate with Senior Leaders across the Southwest Prisons, to develop, evaluate and continuously improve a standardised set of improvement tools, processes, resources and systems for tracking and monitoring projects.

Fluency with quality improvement charts and the ability to present and analyse complex, relevant and appropriate data over time.

Be responsible for the ongoing monitoring and presentation of progress with the Southwest Service Delivery and Improvement Plan.

Translate research and National Guidance into best practice and advice.

Be a core member of the Southwest Prisons Senior Leadership Team, ensuring reporting is timely and robust. Support in arranging complex training programmes across the Southwest prisons.

Continue to develop Service Delivery and Improvement expertise and understanding.

Facilitate group activity and discussion in a way that creates opportunities to generate new thinking. This includes designing, running and facilitating meetings/workshops/events to build improvement capacity and support learning.

Engage and influence stakeholders at all levels across Oxleas and the Southwest Prisons to bring about changes in practice, managing potentially competing requirements.

Develop and maintain credibility with senior clinical colleagues in order to encourage and support the use of improvement science dealing with complex and often contentious information.

Lead Southwest Prisons Service Delivery & Improvement Programmes

The Service Delivery & Improvement Manager provides a key role in delivery of any programme, by:

representing Oxleas interests in the progression of the SDIP to key stakeholders such as NHSE and HMPPS Management.

Advising on the scope, aims, objectives and key success factors of the programme in association with key stakeholders ensuring that the project planning remains relevant and up to date.

Monitoring the delivery of the SDIP to ensure the key measures and aims of the programme are met and making recommendations to address issues/challenges to implementation.

Working autonomously, the Service Delivery & Improvement Manager is accountable for decisions taken and will identify and prioritise issues or risks associated, and escalate to the Associate Director as appropriate.

Driving the evaluation of the programme plan including the identification of benefits.

Provide support to participating teams in carrying out their improvement projects.

Ensuring a sound Project and Programme Management approach underpins all activities.

Working closely with Finance, Performance and Quality colleagues to ensure that the SDIP and progress with the SDIP is delivered in-budget and in-line with Oxleas priorities.

Synthesise communication and learning from the programme, and work to disseminate internally and externally.

Planning and implementing a communications strategy to keep all stakeholders informed of progress with the SDIP, including regular reporting of progress at various forums, utilising a range of different media (e.g. briefing documents, flash reports, e-bulletins, workshops, etc.).

. Participate in strategic planning processes and delivery of priorities across the whole service, formulating long term strategic plans that dovetail with the aims and policies of Commissioners, LPP and Oxleas, ensuring overall quality, service and performance objectives are met in an uncertain environment.

IMPORTANT INFORMATION, PLEASE READ:

All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team.

You will need to provide:

Proof of right to work documentation

Proof of ID, needs to include 1 photographicID

Proof of address documentation

Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code.

Address History:

5 years address history will be needed.

Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously.

Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overseas police check in English from the countries resided in or visited.

In order to assist you in obtaining a Police Certificate, guidance can be sought from:https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

If the country you have resided in is not listed here, you can obtain the necessary information by contacting the relevant Embassy or High Commission for that Country. Their contact details can be found on the Foreign & Commonwealth Office website (http://www.fco.gov.uk/en).

Person Specification

Qualifications

• Masters degree qualified or equivalent experience
• Quality improvement qualification or equivalent experience
• Management qualification or substantive experience
• Project management qualification or equivalent experience.

• Hold a formal qualification in an aspect of improvement (e.g., systems improvement, Improvement Advisor Professional Development Programme)

Experience

• Experience in the application of improvement methodologies in a healthcare setting.
• Experience in senior position in an NHS organisation, working with senior leaders, clinicians and patient groups.
• Demonstratable experience and skill to manage complex programmes of work.
• Able to provide leadership and motivation to staff. Building, shaping and leading teams to ensure delivery of outcomes to time and in budget.
• Experience in building, shaping, and leading teams to ensure delivery of outcomes to time and in budget.

Skills/Knowledge

• Have expertise in improvement science with a clear grasp of concepts and experience of their practical application.
• Knowledge and experience of Programme and Project Management.
• Confident with a range of data collection, analysis and communication methods and techniques and using evidence to drive improvement, performance and change.
• Broad understanding of the NHS and prison healthcare, including key policy issues which affect improvement, safety and patient experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Oxleas NHS Foundation Trust

Address

NHS South West House

Blackbrook Park Avenue

Taunton

TA1 2PX

http://oxleas.nhs.uk/