IT Technical Apprentice

MAIN DUTIES

Provide comprehensive operational on location and remote IT support as and when needed.

Support and maintenance activities in the following technology disciplines; Application and software Support, Database Administration, Endpoint support (including Virtual Machines), Networking, Engineering Systems, IT Security, printer and peripheral management and connectivity.

Responsible for day-to-day desktop support questions and providing end user training and guidance as required, in line with Service Desk Metrics (TTA, TTR, & ITEX).

Act as intermediary between the users, third party vendors and other internal Parker IT technology teams.

Support the maintenance of the local infrastructure ensuring it is available within core operating / production hours.

Responsible for routine data backup and data storage checks, according to Corporate and Group policies and guidelines and ensuring issues are escalated to the responsible team in a timely manner.

Support the Local Security and Compliance team, ensuring compliance of the local IT security, corporate, and industry regulatory standards (for example, physical security of the server room, AD security in accordance with Corporate, Group and overall Sarbanes-Oxley (SOX) guidelines and procedures and related audits/reviews).

Ensure all hardware and software are purchased in line with Corporate and Group standards.

Ensure that Corporate and Group Policies are strictly adhered to at all times.

PLANNING AND ORGANISATION

Implement standard work to ensure maintenance activities are completed as required.

Manage Service Desk requests to ensure metric compliance.

Support the Group European IT Team on continuously improving IT and user infrastructure and compliance culture.

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows: 

• Attend and be punctual for all induction session, lessons, work-based training/support sessions
• Complete all required assignments
• Build up your portfolio of evidence on-going
• Access support from your tutor/assessor and manager as and when required

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience

• Math and English GCSE or equivalent, grade C/4 or above (Essential)
• ICT Level 2 or 3 BTEC or equivalent, grade Pass, Merit or Distinction (Desired)
• Work experience Other, grade 1 year (Desired)