IT Support Apprentice
Role
- Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames
- Implementation / Installation and administration / maintenance of IT services with focus on availability, reliability and manageability following Paul Hartmann IT standard processes in coordination with responsible IT management
- Active contribution to Service Desk Team activities where required and to KB (create documentation where required)
- Provide support to external customers who use Hartmann’s digital applications
- Ensure standards of infrastructure hardware and software
- Support implementation of new and / or improved IT processes following Paul Hartmann IT standards
Identify, analyse and repair equipment failures, order and replace parts / material as needed
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- All details will be confirmed at interview.
- Expected Duration
- 16 Months
- Positions Available
- 1
- Closing Date
- Monday, 15th July 2024
- Start Date
- Monday, 29th July 2024
Desired Skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Non judgemental
Qualifications
- any 3 subjects GCSE or equivalent, grade 4+ (A*-C) (Essential)
- Maths & English GCSE or equivalent, grade 3+ (D or above) (Essential)
About the Employer
- Company
- PAUL HARTMANN LIMITED
- Location
- Unit P2 Parklands Heywood Distribution Park, Pilsworth Road, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted
- Company
- PAUL HARTMANN LIMITED
- Location
- Unit P2 Parklands Heywood Distribution Park, Pilsworth Road, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted