Digital Inclusion Coordinator

Job description

Job responsibilities

JOB DESCRIPTION

Job Details

Job TitleDigital Inclusion Coordinator

SalaryStarting £12.10

Term12-month fixed term

Responsible toOperational Support

LocationRushcliffe PCN

Base: Embankment Primary Care Centre, West Bridgford

Job PurposeSupporting the population of Rushcliffe to access primary care services digitally, in addition to improving access and communication between practices and patients through digital means.

Job Purpose

To support patients and the public across Rushcliffe Primary Care Services though digital means. Promoting the use of the internet, Healthcare apps (NHS App) and other technology to help people get a better NHS primary care service. This will involve working with practice staff to make it easier for patients to register & understand how to use online services, as well as educating patients and the population of Rushcliffe. The post holder will focus on reducing health inequalities by increasing digital inclusion for patients and support practices in reducing administrative tasks through empowering patients to take more control of their digital healthcare. The post holder will use social media and websites to promote practice information, with the hope of reducing patient contact with the practice. The post holder will work with practices to improve access to appointments digitally, supporting with implementation of digital tools to improve patient access and care across Rushcliffe.

The post holder will need to work in practices as well as liaising with other local providers such as the Borough Council, third sector providers to set up outreach clinics in local libraries and health centres. This is a patient, public and staff facing role, using engagement and communication skills to help people who may feel less confident with digital technology become more confident and knowledgeable about services and access.

1. Job Responsibilities

Contribute to the positive promotion of digital health tools, and readily promote and support access of digital health tools available (the NHS App and SystmConnect) to patients & colleagues in the PCN to help people manage their health, care and wellbeing through improved access to services.

Creating and utilising social media and online platforms to spread healthcare information to patients across Rushcliffe, improving public knowledge of services available.

Work with practices and practice staff to identify, reduce and remove the barriers to digital inclusion for people that experience the greatest health inequalities

Support the facilitation of workshops and task and finish groups. Utilise communication and presentation skills to engage people and present difficult issues clearly to a wide range of audiences.

Support the development of stakeholder communications such as newsletters and briefings. As well as provide case studies in relation to the projects impact on our workforce, citizens and volunteers as requested by colleagues.

Responsible for managing and coordinating, with support from the PCN, the delivery of the digital inclusion project across the PCN.

To support with project schemes and initiatives at planning, development and implementation stages.

Responsible for monitoring the progress of the digital inclusion project objectives and ensure that reporting of actions takes place. Then using this information to advise on, initiate and develop services as appropriate.

Evaluate the impact of the projects schemes and track and monitor post implementation benefits.

Build and maintain networks working effectively with local colleagues to deliver the objectives of the role.

Complies with the policies and procedures of the organisation.

Support practices in improving their patient access to healthcare using digital tools, cloud-based telephony, and digital solutions (Ardens)

2. Leadership

Acts in a professional way and ensures that a professional service and image is maintained at all time, thereby acting as a role model to all staff

Provides a leadership style which is underpinned by strongly held values around equality, diversity and openness; effectively builds and maintains relationships with key individuals across the PCN and wider organisations.

Promotes diversity and equality by example through all aspects of their behaviour

Demonstrates leadership in everyday practice through identifying creative and innovative solutions, engaging in leadership development appropriate to level and encouraging development as part of the team

Taking a level of responsibility of social media accounts which have a wide range of patient interactions

Inspires others to be positive in their support of continuous improvement

Takes responsibility for their own and others health and safety in the working environment

3. Learning and Development

Undertakes any training required to develop or maintain their proficiency within the service area and demonstrates competence within professional requirements

Evaluates own practice and identifies areas of development by setting appropriate objectives via the appraisal process

Is committed to delivering and sharing learning opportunities with students, team members and other agencies to develop self and others

4. Partnership and Team Working

Actively works towards developing and maintaining effective working relationships within the team and the wider stakeholder group

Responsible for communicating information to the team, providing advice and support as necessary; this can be challenging and complex in its content i.e. Implementing organisational and/or services changes

Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships.

Responsible for investigation of complaints within own area if necessary

Working with internal and external service users in line with organisational policy and guidelines

Actively contributes to the programme team supporting including communication with external providers and other agencies; acting as a credible source of information for other agencies/professionals involved as required.

5. Innovation and Quality

Works with managers and colleagues to continually improve the quality-of-service delivery within the overall PCN governance frameworks and PCN objectives

Acts as an advocate for service users recognising the boundaries of their knowledge; supporting them with their needs whilst liaising and signposting on to other services/agencies as required

6. Freedom to Act

Post holder will work with close supervision within well-established procedures and has standards and results to be achieved

7. General Statements

All employees have an individual responsibility to have a knowledge of and employ the basic principles of infection control practice and to ensure adherence to the requirements of the Infection Control Manual.

All staff employed are required to work in a safe manner, in accordance with current health and safety legislation.

You are required to comply with all policies and procedures.

Equality and Diversity is fundamental, both in the way we provide services to our community, patients, and the way in which we manage our staff. All employees are required to respect and adhere to the principles of equality and diversity treating patients and staff with dignity and respect.

To undertake any other duties which may be reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined, subject to the proviso that appropriate training is given and that wherever possible significant changes of a permanent nature shall be mutually agreed and incorporated into the job description in specific terms and the post re-evaluated if the change is likely to result in a job evaluation score change.

All employees have an individual responsibility to ensure that all information recorded both manually and electronically achieves and maintains the highest possible data quality standards.

Person Specification

Qualifications

• GCSE English or Equivalent Level
• CGSE Maths or Equivalent Level

• Digital or medial qualification
• IT or data qualification or equivalent experience

Experience

• Use of digital or media platforms
• Experience of working as part of a team
• Ability to communicate verbally and in writing in a clear, concise and effective manner
• Use of initiative and judgement in difficult or complex situations
• Able to plan and organise a range of complex activities and programmes
• Self-motivated and able to work without supervision
• Ability to prioritise a diverse workload and deliver to deadlines
• Problem solving skills in an administrative setting
• Able to communicate with a wide range of people
• Ability to negotiate.
• Microsoft Office advanced use.
• Ability to concentrate in stressful situations and when interrupted.

• Experience in a service user facing role working to support the needs of said individual and/or their families/carers/significant others
• Experience of project management.
• Experience of events management.
• Previous NHS experience
• Experience in a healthcare/service environment
• Experience of using IT clinical systems such as EMIS and SysteOne

Contractual Requirements

• Understanding and compliance of Confidentiality and Data Protection
• Ability to work flexibly, outside normal office hours in order to suit the needs of the customers may be required

Personal Attributes

• Ability to work under pressure and meet deadlines
• Highly motivated, proactive and innovative
• Highly personable, friendly and approachable
• Committed to team working and team development
• Committed to reducing health inequalities

Physical & Mental Effort

• Combination of sitting, standing and walking
• Highly developed keyboard skills with considerable VDU usage

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PartnersHealth

Address

Embankment Primary Care Centre

Wilford Lane

West Bridgford

Nottingham

NG2 7SD

https://www.partnershealth.co.uk