IT Support Engineer

Are you a Technical Support Engineer with a knack for solving problems and delivering exceptional service? We're looking for a versatile and customer-focused individual to join our client based in London (Oxford Circus).

What You’ll Do:

• Provide hands-on support for IT systems, applications, and services across the business.
• Manage and resolve IT incidents and service requests, ensuring excellent service delivery.
• Support core business applications, remote working solutions, and mobile device management.
• Collaborate closely with service desk, application support, and other technical teams.
• Contribute to IT projects, driving continuous improvement and user satisfaction.

What We’re Looking For:

• Strong expertise in Office 365, mobile device support (iOS/Android), and desktop environments.
• Proven experience providing IT support in a large-scale user environment.
• Hands-on experience with PC builds, audio-visual systems, Citrix, and Windows 10/11.
• Excellent communication and customer service skills, with the ability to thrive under pressure.
• ITIL-certified or strong knowledge of ITIL processes.
• Proactive, flexible, and motivated to go the extra mile for end-users.

This role will require you to be in the office 5 days per week and will require occasional travel to other London offices.

Ready to Apply?
If you're passionate about IT support and want to make an impact in a dynamic and forward-thinking environment, we'd love to hear from you!