2nd Line Support - Schools

Position: 2nd Line Support Technician

Location: North London;

Camden/West Hampstead/Islington

Salary: 32k - 35k

Benefits: Competitive salary, Contributory pension scheme, Private healthcare, Life assurance, School fee discount, Professional development, 25 days holiday

The role of IT Support Technician will lead and manage all day-to-day ICT 2nd and 3rd line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager.

The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3rd line support teams to identify, prioritise, own and resolve all IT support and service requests.

Key Responsibilities

• Provide 2nd and 3rd line support to UK staff, schools staff and students
• Carry out routine maintenance of all computer hardware and network services to maintain agreed availability.
• Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels.
• Install and configure approved computer hardware and licenced software, following agreed policies and procedures.
• Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance.
• Manage staff and student user accounts following agreed policies and procedures.
• Monitor and maintain server back-ups to ensure system and user data is protected and secure.
• Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager
• Any other reasonably requested duties

Technical Skills

• Windows Server 2012/2016/2019
• Windows 10
• Active Directory support
• Office365
• LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP.
• net and SOLUS3 support
• Mobile device support including Apple, Windows, and Android tablets
• AV and interactive boards and screens
• Shared printing solutions
• Desktop/Server Hardware support and troubleshooting
• Apple device management and support

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

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Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.