MIS Consultant

Role: MIS consultants

Salary: £24,000k-£28,000k

Location: Remote

Are you familiar with Arbor, Bromcom, Integris, ScholarPack, or SIMS?

Do you work in a school administration setting or similar and are looking for a new challenge? If so, we have an exciting opportunity for you to join our growing team as a MIS Consultant within the education sector.

As a MIS Consultant, it is your job to provide telephone and remote MIS support, facilitate communication between your schools and Services, keep up to date with what services they can offer and manage your customer accounts.

Our ideal candidate is motivated and a self-directed individual, with excellent interpersonal skills and breadth of knowledge in MIS packages; mainly SIMS, Arbor and Bromcom. You will be comfortable working either in a team or independently, very organised and a self-learner. You will take responsibility for areas of MIS support and report to the MIS Team Leader.

The successful candidate can be either fully remote or hybrid working pattern, there will be occasional travel to either the Buckinghamshire or Leeds offices.

Responsibilities:

• Provide MIS support for secondary and primary schools
• Provide a one-stop shop for telephone support and assistance on schools' MIS software to staff within schools, adhering to priorities for both secondary and primary schools
• Log all queries and requests into the Staff Portal helpdesk system to ensure appropriate tracking and reporting
• Understand and adhere to MIS KPIs
• Keep schools regularly informed of progress if a case has been logged or data sent to software supplier
• Ensure emails are looked at and responded to every day
• Test and implement new MIS products and upgrades
• Support the configuration and update of MIS systems in schools, working with colleagues across the company as required
• Keep abreast of new developments in software and keeping schools informed
• Develop and maintain high quality support documentation
• You will report to the MIS Team Lead.

Skills/Abilities

Essential

• A professional, cheerful and clear telephone manner with a focus on excellent customer service skills
• Excellent knowledge of all areas of one or more of the MIS modules, including Attendance/Lesson Monitor, Reporting, Assessments, Statutory Returns, End of Year and SEN
• Be familiar with the statutory data returns required for local and national government bodies.
• Accomplished user of Microsoft Office and associated software packages
• Excellent problem-solving skills, being able to think outside the box to find resolutions.
• Able to interpret complex documentation and communicate findings verbally and in written documents.
• Good planning and organisational skills with the ability to work under pressure, multi-task, and still meet deadlines.
• Comfortable working either in a team or independently
• A self-learner with excellent organisation skills
• Have an eye for detail.

Desirable

• Experience of working on a busy and demanding helpdesk
• Excellent knowledge of Arbor, Integris, SIMS, ScholarPack or Bromcom
• Knowledge of Exams, Assessment and Individual reports, School Workforce Census, Cover Manager, Pupil Census, Post 16, Timetabling, Behaviour Management and Attendance.

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.