2nd Line Support Engineer

2nd Line Support Engineer - Onsite 

We are partnered with a leading global organisation to help source a 2nd Line Support Engineer. You will provide onsite and remote support and resolve IT problems across multiple technology areas, including Office 365, Networking, Windows Desktop Support and Backups. 

Role responsibilities:

• Manage and prioritise tickets.
• Liaise directly with the user to resolve issues.
• Investigate the problem whilst keeping in contact with the user and logging notes in the system.
• Weekend and out-of-hours will sometimes be required.  On- call rota operated on evening and weekends.
• Assisting with ongoing projects.

Skills required:

• Office 365 experience
• Backup technology (e.g. Veeam)
• Network technologies i.e.. TCP/IP, VPN, DHCP/DNS, Firewall etc.
• VMware; management, and deployment of Virtual Machines
• Automated Patch management via WSUS and third-party tools
• End user support ie. Windows 10, VPN, account administration etc.
• Windows Server technologies (Active Directory, Group Policies, Remote Desktop Services, etc.)
• Desirable but not require: Microsoft, Cisco, VMware & Veeam certifications
• An ability to work to tight deadlines and manage priorities
• A methodical troubleshooting approach and strong attention to detail
• A high level of self-motivation together with a willingness to learn new skills
• A flexible and enthusiastic approach to the job
• Good problem solving and decision-making skills

2nd Line Support Engineer - Onsite 

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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