IT Service Desk Analyst

Title: IT Service Desk Analyst

Department: Procode IT

Location: Chandlers Ford

Salary: £27,430 - £29,480 + 10% discretionary bonus scheme

Are you looking to develop your Service Desk experience, where you’ll be providing support and resolving tickets across a diverse group of companies?

If so, this could be the role for you!

About us

We are a dynamic software company. Established in 2006, with a vision of helping the energy and utilities sectors improve customer experience and lower their cost to serve, using smarter process automation.

Are you curious about what the future in tech holds? Do you have the drive to want to deliver great solutions for customers?

Then we have an exciting opportunity as a Service Desk Analyst, where we aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be.

Our promise is to put customers at the heart of everything we do; it’s part of how we live and breathe at Procode. Our hugely passionate workforce puts them at the heart of every decision we make.

What does this role involve?

You will be joining a dedicated Service Desk team working in a fast-paced environment, where you’ll be helping colleagues across the group to resolve technical issues.

You will be required to engage with your customers, providing face to face and remote support.

You will have a strong customer-oriented outlook with demonstratable experience with the desire to resolve issues quickly.

You will provide a professional service and take ownership of your ticket to resolution.

Who are we looking for?

Your energy and passion to help others, will provide a solid base to work from, as you look to understand customer’s issues and resolve problems.

Your excellent organisational and prioritisation skills will enable you to build strong relationships as you resolve IT issues in a timely manner.

Your customer first approach will enable you to take ownership of everything you do.

Your proactive approach will enable Procode to provide the best service possible to its customers.

To be successful in the role, you will ideally have knowledge and experience of the following:

• Office 365.
• Apple products.
• MS operating systems.
• Laptops, screens, docking stations, printers and other peripherals.
• Password resets and other administrative tasks.

You will be required to work on a rotating shift pattern. This includes: 07:00-16:00, 08:00-17:00, 09:00-18:00 & 11:00-20:00.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

Benefits - available from day one!

• Bonus Scheme, made up of personal and company elements.
• Career progression, we’re an expanding organisation.
• 25 days annual leave plus bank holidays.
• Pension scheme, company contribution at 4% of your salary when you contribute 5%.
• The opportunity to win tickets to major outdoor events including, gigs and shows at arenas around the UK.
• Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
• We offer an EV car scheme. Qualifying terms and conditions apply.
• A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
• Death in service – we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
• Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.
• We also offer all our staff a paid volunteering day every year. Plus, the chance to be involved in various fund-raising opportunities.

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.