1st Line Support Engineer

1st Line support Engineer

Temporary Contract-(6 month rolling) PAYE

Bracknell

Leading IT Services Provider in the Defence and Public sector require a skilled 1st Line Support Engineer to join their team in Bracknell. We are looking for an experienced 1st line Support Engineers with a flexible, dynamic, can-do attitude, working in a fast-paced environment to join a friendly and collaborative team, to be our first point who can add value to an existing technically diverse team of engineers,

Key Responsibilities:

• You will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function.
• A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution
• Be a key player in communications to the end customer.
• Be clear and concise when engaging the customers, updating the customer efficiently in a prompt manner and see technical issues through to resolution.

Skills needed for this role:

• Having strong experience in Networking, Cisco, Juniper
• Good to have CCNA and good understanding of ITIL process.
• Provide attention to detail with right first-time attitude.
• Experience working in a customer facing environment.

Please send your CV to (url removed) to learn more about how this role will change your career

Project People is acting as an Employment Business in relation to this vacancy.