Technology Support Analyst (Systems)

Job description

Job responsibilities

Core Requirements

• Promotes and assists in the implementation of procedures designed to attain and maintain compliance of the ISO27001 (BS7799) and other relevant IT standards. This will involve following and suggesting improvements to Information security processes that ensure compliance and accreditation with IT security best practice
• Logging problems with national and local helpdesks and managing to satisfactory conclusion.
• Providing user support on the Service Desk, ensuring all calls are logged and resolved or passed to a senior member of the team.
• Updating the staff intranet.
• Creating training and information materials
• Participating in Change Advisory Boards, making suggestions on improved ways of working.
• Organising, booking and running Training Sessions.
• Assisting in audits.
• Acting as a first point of contact for customers and staff, dealing with telephone calls to the department, transferring them in a timely manner and taking messages.
• Placing orders and processing of invoices.
• Production of articles for inclusion in weekly and monthly communications to staff.
• Organise meetings on behalf of others
• Keep up to date with national guidance and Provide policies, highlighting any required changes to the departments manager.
• Maintaining user IT accounts and system rights.
• Ensuring recording of all work in line with the organisations procedures, ensuring all work is appropriately approved and authorised through the change control processes.
• Routinely checking data held on configuration items and ensuring this is kept up to date and all identified gaps are rectified.

Systems Speciality

• Creating and assisting users with clinical template design.
• Making agreed updates to clinical systems configuration, under the guidance of a senior member of the team.
• Expert knowledge of national coding structures such as SNOMED or Read Code.
• Delivering system training to end users.
• Expert knowledge of SystmOne or other similar systems.
• Expert knowledge of digital rostering systems

RA Speciality

• Provision of the RA service that will include issuing new and replacement cards, revoking access and ensuring documentation is completed, including identity checks.
• Provide training and support to sponsors and users of smartcards on how to complete RA paper work, unlock cards and re-issue certificates.
• Ensure adequate stocks of smartcards and consumables are maintained.

Technology Speciality

• Provision of specialist knowledge of desktop applications and operating systems.
• Management and delivery of technical solutions which involves:
• Analysis and interpretation of faults, using judgement as to the appropriate corrective actions.
• Producing specifications for required items of equipment
• Receipting, installation and configuration of equipment
• Liaison with multiple technical teams, manufacturers and 3rd parties to ensure the successful delivery of technical solutions.
• To ensure deployments of new equipment meets the organisations standards and procedures.
• Handling the collecting and issuing of IT equipment, ensuring that all procedures are followed, this could include updating of the Configuration Management Data Base and issuing receipts.
• Ensuring databases are kept up to date and maintained to a high quality, this will include the Configuration Management Data Base
• Making modifications and repairs to IT software, hardware and code.

Person Specification

evidence experience

• Proven and demonstrated technical expertise

• Industry Knowledge

evidance experince

• Demonstrated delivery of excellent customer experience

• Working within an IT Support Team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Provide CIC

Address

Provide HQ

900 The Crescent

Colchester

CO4 9YQ

https://www.provide.org.uk/