D365 CRM Functional Consultant

Role: D365 Functional Consultant

Location: Manchester

Style: Hybrid – 2 days onsite

Rate: Inside IR35

Duration: 6 months (initially – view to extend)

About the Role:
We are seeking an experienced D365 CRM Functional Consultant to join our team in Manchester. This role is ideal for professionals with a strong background in Dynamics 365 Sales, Customer Service, and Field Service, who can translate business needs into effective CRM solutions.

Key Responsibilities

• Conduct fit/gap analysis and prepare functional design documents for CRM modules (Sales, Customer Service, Marketing).
• Design CRM solutions and data models, providing input for data migration and integration.
• Support functional and user acceptance testing (UAT), ensuring high-quality solutions.
• Work collaboratively with offshore teams, stakeholders, and vendors as part of an implementation program.
• Assist testing and training teams by providing guidance on functionality.

Required Skills & Experience

• Strong product knowledge of Dynamics 365 CE (Sales, Customer Service, Field Service) and Power Platform.
• Experience in CRM implementations (at least two using Dynamics 365 CE Online).
• Ability to perform product fit/gap analysis and provide solutions leveraging D365 capabilities.
• Basic understanding of DevOps practices and Azure AD/O365/M365 integration.
• Experience working in an onsite-offshore model and within Agile methodologies.
• Excellent communication skills with the ability to manage stakeholders in a client-facing role.
• Microsoft certification is highly desirable.

Esther Urtecho

Senior Delivery Consultant

London | Bristol | Amsterdam