Customer Service Assistant Apprentice
Rhino Rank seeks a Customer Service Assistant to communicate with clients via email, chat, and phone, resolving inquiries and complaints professionally and empathetically. You'll maintain accurate records, collaborate with the team to improve services, and guide customers through our processes with clear explanations.
Role
- Communicate with customers via email, live chat, and telephone to answer inquiries and resolve issues promptly and professionally
- Handle customer complaints with empathy and efficiency, ensuring satisfactory resolutions
- Collaborate with the team to troubleshoot customer issues and implement improvements to service delivery
- Maintain accurate records of customer interactions and follow-ups using internal systems
- Explain how our service works, guiding customers through the process
Training
Level 2 Customer Service Practitioner Apprenticeship Standard:
- At least 20% of your working hours will be spent training or studying
- Gain in-depth knowledge of SEO, link-building strategies, and digital marketing practices
- Develop excellent communication and interpersonal skills tailored to a professional customer service environment
- Build expertise in complaint resolution and conflict management techniques
- Learn how to identify and address customer pain points to enhance overall satisfaction
- Apprenticeship Standard
- Customer service specialist (level 3)
- Training Provider
- SBC TRAINING LIMITED
- Working Week
- Shifts to be confirmed
- Expected Duration
- 1 Year
- Positions Available
- 1
- Closing Date
- Thursday, 6th February 2025
- Start Date
- Thursday, 20th February 2025
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Team working
- Written communication
- Time management
Qualifications
- English GCSE, grade 4 (Desired)
- Maths GCSE, grade 4 (Desired)
About the Employer
RHINO RANK LTD
Rhino Rank is a premier link-building agency that combines quality, innovation, and expertise to elevate businesses in the digital landscape. With a proven track record of success, our skilled team delivers over 120,000+ links per year for 2,500+ SEO's through bespoke link-building campaigns. Our commitment to continuous learning and adaptation ensures that we stay ahead of industry trends and deliver cutting-edge solutions tailored to the unique needs of each client.
- Company
- RHINO RANK LTD
- Location
- The Maltings 59 Lythwood Road, Bayston Hill, Shrewsbury, Shropshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £13,312 a year
- Posted
- Company
- RHINO RANK LTD
- Location
- The Maltings 59 Lythwood Road, Bayston Hill, Shrewsbury, Shropshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £13,312 a year
- Posted