IT Service Operative Apprenticeship

Turn your tech hobby into a career. Join our IT team at MAG!

Our client is looking for an IT Service Operative. The ideal candidate will be passionate about IT either by qualification or hobbies such as gaming. As an IT Service Operative Apprentice at MAG, you'll play a vital role in ensuring the smooth operation of our technology infrastructure. You'll provide technical support, maintain our systems, and ensure the security of our data whilst also gaining a Level 3 qualification.

Working hours: 9am to 5pm Monday to Friday. Initial 18-month fixed contract.

Initial Salary: £18,000 (Planned annual salary increases)

Location: Stansted

What can we offer in return?

• Exclusive Discounts: Access a wide range of company perks and discounts to enjoy savings on everything from shopping to entertainment.
• Generous Pension Plan: Enjoy a 6% company contribution to help secure your financial future.
• Work-Life Balance: 24 days of holiday, plus bank holidays, for plenty of time to relax and recharge.
• Free Parking: Convenient on-site parking to make your commute stress-free.
• Affordable Commute: Save big with an 80% discount on Stansted Express tickets from day one.

At MAG, we're more than just an airport operator; we're the architects of connections. As the UK's largest airport operator, we serve millions of passengers annually, facilitating travel to over 270 destinations worldwide. Our team of dedicated professionals works tirelessly to ensure that every journey is a memorable one.

Required Skills and Experience:

• Essential qualifications: Grade C/4 or above in Maths and English.
• Technical skills: Basic understanding of computer hardware, software, networks, and security; strong problem-solving and troubleshooting abilities.
• Communication: Excellent written and verbal skills, with the ability to explain technical concepts to non-technical individuals.
• Customer focus: Detail-oriented with a commitment to quality and customer satisfaction; previous customer service experience is desirable.
• Adaptability: Willingness to learn new technologies; driving license desirable or willingness to obtain one.

Key Responsibilities:

• Hardware & software support: Install, configure, and troubleshoot hardware and software upgrades/issues within our Microsoft environment.
• System performance: Test, evaluate, and address system performance issues.
• Data analysis: Analyse system data to identify performance improvements.
• Task automation: Use basic scripting to automate tasks and enhance efficiency.
• Maintenance & security: Conduct routine maintenance and follow strict security procedures to protect sensitive information.

How to Apply:

If you are interested in the role and believe this is something for you please click apply with CV below.

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