Apprentice Business Administrator With Clinical Coding

Job summary:

The overall aim of the Business Administrator will be to work collaboratively with our current reception and admin team to manage reception and to assist with other general administration including clinical coding.

Administration:

• Follow practice protocols to ensure consistent and high quality care is provided to our patients
• Carry out administrative tasks relating to patient records
• Photocopying, filing, collating documents
• Shredding, maintaining stationary supplies, ensuring office equipment is functional
• Use of various IT systems and packages
• To have a thorough knowledge of all practice procedures

Scanning

• Sort and date stamp all incoming patient-related mail.
• Scan patient-related documents onto their medical record using read codes as agreed by the clinical team
• Ensure incoming letters are scanned onto the patient record
• Scan all internal paper documents on to the relevant patients’ record and then store the documents in line with surgery procedures.
• Sorting incoming mail into workflow and non workflow
  Identify appropriate team/person for workflow to be forwarded to
  Processing incoming emails into the Practice

Coding

• Identify relevant clinical information contained in patient correspondence
• Code or free text the clinical information on to the patient record
• Deal with queries relating to coding
  
  

Reception

• Receiving patients, consulting with members of practice team
  Handing completed repeat prescriptions to patient and checking names and address.
• Answering, screening and directing incoming calls promptly and efficiently

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
  Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
• Work effectively with individuals in other agencies to meet patients’ needs
• Effectively manage own time, workload and resources

 Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize people’s needs for alternative methods of communication and respond accordingly

 Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

• Communication skills
• Attention to detail
• Customer care skills

• English GCSE or equivalent, grade Grade 4/C or above (Desired)
• Maths GCSE or equivalent, grade Grade 4/C or above (Desired)