It Support Technician

IT Support Technician

We are recruiting for an IT Support Technician for our client based between Leominster and Hereford on a full time and permanent basis. The successful candidate will support with providing technical support, maintain IT infrastructure, and ensure seamless IT operations across the Group.

What you can expect:

• Salary: circa £35000 - £40000 per annum, depending on experience
• Working hours: Monday to Friday (37 hours per week) - 3 days office based in Hereford / 2 Hyrbid
• 33 days holidays including bank holidays
• Bonus scheme
• Joining a collaborative and hardworking team
• On site, free parking

What you will be doing:

• Provide second-line user support for UK and Ireland support office-based, remote, and mobile users, resolving hardware, software, and network issues
• Deploy, manage, and maintain IT infrastructure, including Windows servers, Azure environments, Microsoft 365 applications, and Active Directory
• Configure and support LAN networks, including switches, access points, and mobile devices
• Monitor server infrastructure using specialised tools to ensure performance and security
• Document IT processes and contribute to IT projects, improving system efficiency and reliability
• Occasional travel to Ireland will be required 

What we are looking for:

• BSc in computer science or relevant IT qualifications (preferred).
• Experience in IT operations, with proficiency in Windows 10/11, Windows Server (Apply online only), Azure, Microsoft 365, SQL Server, SCCM, and MDM tools
• Strong troubleshooting and problem-solving skills, with the ability to work independently and collaboratively in international teams
• Attention to detail, resourcefulness, and a proactive mindset to improve IT service delivery
• Experience with network configuration, application deployment, and IT infrastructure monitoring is a plus

Recruitment Direct are working as an employment agency in relation to this vacancy, you must be able to prove your legal right to work in the UK to apply