Dynamics 365 Functional Consultant

Recruiting an experienced Dynamics 365 CE Functional Consultant to join an excellent team. To be successful in this role you will have a deep understanding of the Dynamics 365 CE platform, with extensive experience in functional consulting, specifically in Sales, Marketing, and Customer Service.

Required Skills & Experience:

• In depth understanding of the Dynamics 365 CE platform, modules, features, and capabilities.
• Extensive experience in functional consulting for Dynamics 365 CE especially around Sales, Marketing and Customer Service.
• Proficiency in gathering and translating business requirements into functional requirements and solution designs.
• Understanding of Dataverse, data models, data migration strategies and data integration methods
• Understanding of security roles, permissions and information security/data protection related to CRM data.
• Hands on experience in configuring Dynamics 365 CE solutions including form design, business process flows, views, and dashboards.
• Understanding of application lifecycle management in relation to Dynamics 365 CE solutions
• Ability to work independently and collaboratively within a team.
• Excellent communication and presentation skills, both verbal and written.
• Ability to explain technical concepts to non-technical stakeholders.
• Knowledge of related technologies e.g., Microsoft 365, Azure, Power Platform (including Power Pages)
• Experience in creating documentation including FRDs, Solution designs, user guides, training material for Waterfall, Agile and hybrid delivery.
• Relevant Microsoft certification e.g. PL-200, MB-210, PL-600.

Key Responsibilities:

• Collaborate with customers to gather and document functional requirements, ensuring a deep understanding of their needs.
• Design, configure, and customise D365 CE applications to align with client requirements, mapping requirements to product capabilities and performing fit gap analysis.
• Deliver workshops, demos and training sessions to customers.
• Provide guidance on best practices for utilising D365 to optimise business processes including business process assessments and recommendations.
• Collaborate with technical resources on solution architecture, custom development, integrations and data migrations.
• Perform system testing, quality assurance, and issue resolution.
• Create appropriate documentation including FRDs, Solution designs, user guides, training material for Waterfall, Agile and hybrid delivery.
• Stay up to date with the latest D365 CE updates, features and industry recommended practices.
• Contribute to pre-sales activity, including scoping, proposal development and client presentations.

Package:

• Full-time position. Work from home or one of their offices, London or Edinburgh
• Encouraged to increase accreditations with established bonus structure for exam passes in stipulated technology areas. Supported learning & development
• Private healthcare