Account Manager - Elite ServiceNow Partner & More

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The job title might look the same, but life at UP3 is definitely not.

For the next 2 mins we ask you to clear your mind, forget what you think you know about working for a ServiceNow partner and allow us to showcase what life at UP3 looks like.

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You’re likely to be reading this if you currently work in the ServiceNow ecosystem and are starting to tentatively look around, or you know someone working for the wrong ServiceNow partner (and will share this with them, thanks!)

We know the pain points, the reasons you’re looking for better.

// Career Growth
// Higher Salary or Better Benefits
// Job Dissatisfaction
// Better Work-Life Balance
// Toxic Work Environment
// Company Values and Ethics
// Better Leadership or Management

And we are proud to have addressed each and every one.

Since 2016 we’ve been building the best ServiceNow place to work. There are other ServiceNow partners, where you’ve currently set up shop, BUT no one does it like UP3.

Here’s Why:

// Great Place to Work Certified 2023 & 2024
// Best Workplace for Women 2023 & 2024
// Best Workplaces for Well Being 2023 & 2024
// Best Workplaces in Consulting & Professional Services 2023 & 2024
// Best Workplaces for Development

Welcome to UP3:

We are an award-winning Elite ServiceNow Partner that’s rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms).

Don’t be fooled - we may be ‘best in class’, scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team:

// No one is above making the tea or watering the plants.
// Do the right thing by the customer. Always.
// No room for egos, politics or gossip.
// We're a team. Take pride in sharing what you know.
// If you see something that needs doing, roll up your sleeves and get it done.
// Remember, at some point, you did something for the first time.

Does this sound like the kind of place where you can be happy and thrive?

If so, we’d love to discuss our amazing new Account Manager opportunity with you.

Role Overview:

In this role, you'll be the go-to guru for keeping our customers happy, making sure they’re getting top-notch service and support every step of the way. You'll build awesome relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our clients get the absolute best out of their ServiceNow investments—and feel great about it!

Customer Champion:

You’ll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer base. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our clients smiling.

You’ll also be on the lookout for exciting growth opportunities—whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive.

As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our amazing teams like Technical Consultants, Architects, and Engagement Managers, you’ll craft creative, tailored solutions that wow our clients. Plus, you’ll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more.

About You:

You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role.

// Proven experience in account management or customer success roles within a ServiceNow partner business.
// Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels.
// A track record of successfully managing and growing customer accounts.
// Strong problem-solving skills, with a proactive approach to identifying and addressing client needs.
// Ability to manage multiple client relationships simultaneously and prioritise tasks effectively.
// Strong negotiation and contract management experience.
// Customer-focused mindset with a passion for delivering an outstanding client experience.

As well as a competitive salary and hybrid working, we offer a wide range of progressive benefits you’ll love:

// £70,000 base £125,000 OTE
// Vitality health insurance, GP & Bupa dental care
// Life Insurance
// £250 work from home set-up allowance
// 4% employee pension
// 25 days holiday (more with tenure)
// Progressive parental leave policies
// Comprehensive training and development
// The Ministry - The coolest offices in London (3 days in the office)
// Onsite-Gym

Ready to Embark on This Epic Adventure? Ready to be Happy? We can’t wait to hear from you. Love from the UP3 team.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.