Sales Account Manager / Customer Success - Cloud CRM Tech. Hybrid

Calling IT Sales, Tech Sales, CRM sales, SaaS Sales or even those looking to pivot out of Recruitment. In fact, calling all ambitious folk with min c1-3 years sales and or Account Management experience looking for their next career growth opportunity.

We are the UK’s leading Zoho CRM integrator and Premium Partner. But, we’re not just technical experts. We craft cloud solutions that enable our clients to transform their business operations.

Ready to help our customers bridge the gap between business and technology?

We are currently recruiting for a formidable Sales Growth Account Manager to manage and grow our existing client base. With your enthusiasm, charm and dedication for customer success you will grow revenue sustainably whilst helping the business to achieve its Net Promoter Score (NPS) goals.

If you love building relationships using a variety of tools including social media networking, running webinars and heading up customer days we’d love to hear from you.

Experience of CRM or business systems preferably within the SaaS or cloud services industry would be highly advantageous.

** Full Time and Part Time Considered **

Role Info:

Sales Growth Account Manager
Salisbury, Wiltshire Based at Least 2 Days Per Week / Hybrid Working
£30,000 - £40,000 Base c£50,000 - £65,000 OTE
Plus Complete Benefits Package Including Training and Development, HealthShield & Breeze membership, Incremental Holiday Allowance, Celebration Vouchers and More…
Reporting to: Head of Sales and Marketing

Values: Respect, Inclusion, Communication, Human, Empowered, Success
Our Mission: To Find Sustainable Solutions that Deliver Value
Company: UK’s leading Zoho integrator and Premium Partner
Clients Include: ITV, NHS, Cambridge Education Group, Fred Olsen Cruise Lines, Lifeways and More!

Your Background: Sales, Business Development, Account Management, Upselling, Crosselling, Client Relationship Building.
Sectors: Sales, Customer Service, SaaS, Cloud Services
Level: Min level 1-3 year experience

Pedigree / Awards:

// Digital Transformation Partner 2020 - Global Business Awards
// Tech Company of the Year 2021 - Tech South West Awards
// Tech Team of the Year 2021 - Finalist - The Techies
// Global Creator Champion 2022 - Zoho Europe Partner Awards
// Tech Team of the Year Award 2022 - The Techies
// Best CX Award 2022 - Zoho Europe Partner Awards
// Wiltshire's Leading Woman in Tech 2023 - Lucy Beck - The Techies
// Cluster Award 2023 - Outstanding Organisation - Tech South West Awards
// Service Excellence Award 2023 - Highly Commended - Business Excellence Awards
// Rising Star Award 2024 - Becky Cowlan Highly Commended - Business Excellence Awards

Who we are:

At A2Z Cloud we help companies improve efficiency and productivity – We deliver systems built in a cost-effective manner using off-the-shelf cloud-based platforms and custom developed solutions from service technologies such as Amazon, WordPress and Zoho while meeting the needs for robust, scalable and often complex IT solutions.

Our main objective is to help companies in their digital transformation and to improve their efficiency and productivity. By combining our technical expertise with our suite of products and a process driven product implementation methodology, we design, configure and deploy tailored Cloud solutions to meet the unique needs of individual client organisations.

We are an example of a modern, female-led IT company committed to the belief that the right software and training can lead to maximum efficiency and ROI.

The Sales Growth Account Manager Opportunity:

As Sales Growth Account Manager, you will hold a pivotal role within the sales team responsible for driving revenue growth through strategic account management and fostering strong client relationships. Reporting directly to the Head of Sales, this position requires a passionate individual with a proven track record in sales, account management, and achieving sales targets.

This role is crucial for our continued growth and focuses on maximising the value of our existing customer base by deepening and expanding customer relationships post-initial sale.

Key Responsibilities:

+ Strategically driving increased sales within existing accounts through upselling and cross-selling
+ Maintaining and strengthening customer relationships
+ Working closely with the customer service, product, and marketing teams to deliver tailored solutions
+ Monitoring and reporting on key account metrics
+ Gathering customer feedback to inform product development and service enhancements,
+ Maintaining a deep understanding of market trends and competitor activities to effectively position our offerings

About you:

+ Able to attend our Salisbury office twice a week (we’re always in on ‘Team Tuesdays’)
+ Minimum 3-5 years experience working in sales
+ Passionate about solving business problems and using technology effectively
+ Strong interpersonal and communication skills both written and verbal
+ Active and experienced on social media with knowledge about how to best use the tool for networking
+ Proven ability to manage and grow customer relationships
+ Attention to detail, proactive in capturing and recording customer info
+ Good presentation skills
+ Ideally, you will have some knowledge of CRM or business systems preferably within the SaaS or cloud services industry

Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.

Your Experience / Background / Previous Roles May Include:
Sales, Business Development Executive, Sales Executive, Account Manager, Sales Account Manager, SaaS Sales, Account Executive, Client Relationship Manager, Customer Success Exec, Sales Representative, SDR, Graduate Sales, Junior Sales.

Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.