IT Desktop Support Analyst

Desktop support Analyst (1st & 2nd line) required for a well established FTSE 250 Property Management company.  

This is a first and second-line IT Helpdesk and Deskside support role provinding a service to local office and remote staff. The role includes setting up and integrating new employees, managing assets, and delivering excellent customer service.

Responsibilities include:

• Serving as the main point of contact for all employees regarding IT helpdesk incidents.
• Assist IT infrastructure upgrades and installations as required.
• Providing technical assistance for PC users, telephony, and mobile communications
• Preparation and provision of hardware and software for new employees

Desired Skills & Experience:

Essential

• At least 6 months continuous experience of Helpdesk and Desktop IT support
• Understanding of Active Directory (including Administration)
• Office 365 (including user Admin)
• IT support (including Networking TCP/IP, DHCP/DNS)

Beneficial

• Experience with setting up and troubleshooting video meetings.
• Experience with Freshservice IT service management or another leading ITSM tool.
• Software applications support
• Understanding/Awareness of ITIL support framework

The role is primarily office-based with plenty of face to face interaction with staff at all levels. There are occasional visits to different departments or remote sites for IT support

If you meet the criteria above then we would love to hear from you!