Application Support Specialist

We are on the hunt for a Application Support Specialist to join our team and provide 3rd line level support to a range of applications and platforms. This role is integral to the BAU operations and will contribute significantly to projects, new system builds, and various support requirements. The ideal candidate will possess a robust technical background, exceptional problem-solving abilities, and a collaborative spirit to ensure project success and adherence to SLAs and OLAs.

Day to Day of the role:

• Provide expert technical support and serve as an escalation point for complex technical issues.
• Work closely with both local and centralized support teams to meet project timelines and agreements.
• Engage with customers, necessitating strong interpersonal skills and the ability to travel, primarily within Europe.
• Develop and execute action plans to maintain compliance with standards such as ISO27001 and ISO9001
• Address incidents logged through the ITSM Portal by end users and participate in the Major Incident Response Team.
• Participate in the On-Call Level 3 Application rotation to address high-priority issues outside of regular business hours.

Required Skills & Qualifications:

• In-depth knowledge of Linux operating systems
• Proficiency in containerisation technologies
• Knowledge in Ansible for automation purposes.
• Strong capabilities in querying databases such as Microsoft SQL
• Experienced with web servers like IIS, Apache, and Nginx.
• Flexibility in working hours and availability for out-of-hours on-call support.

Benefits include:

• 26 Days of annual leave + bank holidays
• Bonus scheme of up to 10%
• Hybrid and remote working options
• Private Healthcare
• Life Assurance
• Training and progression
• Contributory Pension Scheme - 1.5X employee contribution
• Share save scheme
• Holiday buy and sell options
• Enhanced family policies

Permanent/ Monday - Friday/ Remote Working / Newcastle HQ/ Flexible working hours - 12 Month FTC initially

Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee

You must be fully eligible to work in the UK to apply to this position.