Senior Information Technology Engineer

Senior Technical Support

Reporting to: Director

My client are an ambitious MSP going from strength to strength after a phase of exciting expansion. A huge opportunity for the right engineer to come in and kick on within a growing organisation!

• Full-time, permanent position
• Salary: £35,000-£40,000 DOE
• Hours: Monday to Friday, 9am to 5pm (with one week in four on call, and occasional weekend work)
• Company vehicle available (including fuel card for business use) or mileage expenses
• Workplace pension
• Free parking
• 28 days annual leave

Key Responsibilities:

• Collaborate with and provide support to the team.
• Accurately diagnose and resolve hardware and software issues through remote support or onsite visits.
• Deliver excellent customer service, ensuring efficient resolution of client issues and maintaining regular communication regarding progress.
• Provide 1st and 2nd line helpdesk support for hardware, software, AV equipment, and telephony.
• Undertake additional tasks as required by business needs.
• Work towards completing Microsoft Certifications for IT professionals.
• Conduct IT audits for new clients, produce reports, and meet with clients to discuss findings and recommendations.
• Adhere to and implement company health and safety policies.
• Proactively follow internal policies and procedures, ensuring safety and security standards are upheld for all clients.

Required Skills & Attributes:

• Professional demeanour
• Willingness to learn and adapt
• Strong initiative and problem-solving abilities
• Excellent communication skills
• Well-presented and reliable
• Effective team player
• Strong knowledge of networking, firewalls, and routing protocols
• Experience with Microsoft technologies and virtualization
• Proficiency with current Microsoft operating systems and Office suite
• Solid understanding of WAN/LAN networking, including TCP/IP, DHCP, and DNS
• Microsoft certification preferred