Senior Information Technology Engineer
Senior Technical Support
Reporting to: Director
My client are an ambitious MSP going from strength to strength after a phase of exciting expansion. A huge opportunity for the right engineer to come in and kick on within a growing organisation!
- Full-time, permanent position
- Salary: £35,000-£40,000 DOE
- Hours: Monday to Friday, 9am to 5pm (with one week in four on call, and occasional weekend work)
- Company vehicle available (including fuel card for business use) or mileage expenses
- Workplace pension
- Free parking
- 28 days annual leave
Key Responsibilities:
- Collaborate with and provide support to the team.
- Accurately diagnose and resolve hardware and software issues through remote support or onsite visits.
- Deliver excellent customer service, ensuring efficient resolution of client issues and maintaining regular communication regarding progress.
- Provide 1st and 2nd line helpdesk support for hardware, software, AV equipment, and telephony.
- Undertake additional tasks as required by business needs.
- Work towards completing Microsoft Certifications for IT professionals.
- Conduct IT audits for new clients, produce reports, and meet with clients to discuss findings and recommendations.
- Adhere to and implement company health and safety policies.
- Proactively follow internal policies and procedures, ensuring safety and security standards are upheld for all clients.
Required Skills & Attributes:
- Professional demeanour
- Willingness to learn and adapt
- Strong initiative and problem-solving abilities
- Excellent communication skills
- Well-presented and reliable
- Effective team player
- Strong knowledge of networking, firewalls, and routing protocols
- Experience with Microsoft technologies and virtualization
- Proficiency with current Microsoft operating systems and Office suite
- Solid understanding of WAN/LAN networking, including TCP/IP, DHCP, and DNS
- Microsoft certification preferred
- Company
- Reed
- Location
- Cheshire East, Cheshire, UK
- Posted
- Company
- Reed
- Location
- Cheshire East, Cheshire, UK
- Posted