IT Helpdesk

IT Helpdesk Support

Farnborough

Up to £45,000 + benefits

RPS are currently working in conjunction with a global aerospace manufacturer who are looking for IT Helpdesk Support to join them in on their Farnborough site.

Key Responsibilities

• Servicedesk support for hardware and software
• 2nd level support and troubleshooting on backend systems
• 3rd level support for systems where skillset permits (VMWare, Active Directory Management, SCCM)
• End-user training and new user inductions
• Daily data centre operations
• Installing systems and software
• Performance statistics generation
• Liaising with suppliers and end-users for equipment purchasing
• Permissions management through AD Groups and Role Based Access Controls
• 3rd line cover for office absences

Skills and Experience

Ideally the candidate would have minimum 2 years of experience in a similar role.

Essential                          

• In depth knowledge of current client Windows operating systems
• Basic knowledge of current server Windows operating systems
• Current Microsoft Office products
• Windows Active Directory for administration of AD Security groups and AD User / Computer account management
• Technical problem-solving skills
• Technical documentation upkeep
• ITSM asset management

•          Desirable
• Knowledge telephony systems administration
• Azure basic administration
• Virtual server management

If you meet the above criteria for this IT Helpdesk Support role, please apply today and one of our consultants will be in touch to the role and your experience in more detail.