Digital Training Administrator

Job description

Job responsibilities

It is the responsibility of the post-holder to use their skills, experience and subject matter expertise to support the the Digital Training Team

Contribute to the smooth running of the digital teams functions and processes. This will include management of the team email inbox, and where appropriate, determine urgency and importance and highlight issues as necessary to the manager or other team members.

Be a first point of contact for digital training team enquiries and the key point of contact for the generic email inbox requiring clear communication and liaison skills.

Respond proactively and with tact and sensitivity to queries from staff with concerns or issues regarding the roll out of the training programme.

Update the Training Admin System (TAS) with the training programme.

Attend meetings as requested to support comprehensive, accurate minute taking and recording actions. Follow up the progress of actions arising and maintain action logs.

Complete any other administrative tasks including meeting management i.e., agendas and materials, room bookings and diary management that are required to support the team in a timely manner.

Help the team, in an administrative capacity, to develop and roll out the training programme.

Prepare presentational material; assist with the collation of information for training activity reports and production of documents.

Support the engendering of enthusiasm for the benefits of the clinical IT programmes when responding to enquiries.

Provide administrative support to the training team and manager in delivering the training programme.

Person Specification

Training

• NHS Trust Mandatory Training

Qualifications

• GCSE English and Maths minimum grade C or equivalent
• NVQ3 Business Administration or equivalent practical experience demonstrated

Experience

• Strong non-clinical Microsoft IT Skills including excel and power-point with advanced typing skills.
• Experience working in a medium / large-scale provider service-oriented organisation
• Practical knowledge and experience of working in a busy office environment.

Practical and intellectual skills

• Ability to take minutes and transcribing them to a high standard
• A calm and organised approach
• Self-motivated and ability to work without supervision, within established procedures to objectives, referring to manager as necessary.
• Ability to demonstrate initiative.
• Excellent verbal and written communication skills.

Attitude

• Patient, calm, organised, flexible, adaptable, team player, able to think on their own feet in all environments and situations
• Ability to positively role model Trust values and behaviours at all times.
• Committed to patient centred care.

• Demonstrate recent personal development

Physical Reuirements

• Use of IT equipment and digital work screens on a daily basis often for prolonged periods of time with regular breaks.
• Concentration required where interruptions may be frequent.

Additional Circumstances

• May on occasion need to travel to other Trust sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Royal Cornwall Hospitals Trust

Address

Royal Cornwall Hospital

Truro

TR1 3LJ

https://www.royalcornwall.nhs.uk/