Outpatient Transformation Programme Support Officer
Job summary
- To support the organisation to deliver the Outpatient Transformation Programme.
- To support the Care Groups to embed change as a result of the programme.
- To support the Care Groups in facilitating service changes in outpatients, using expertise across CPI (information services, commissioning and access) to help inform change.
- To co-ordinate outpatient space to optimise patient throughput.
- To support the delivery of RTT recovery plans.
- To use project management skills to implement change.
- To support the on-going tracking of the Outpatient Transformation Programme to ensure success and work with team to make changes as required.
- To establish and maintain strong and effective communication links across the whole health community to enable delivery of the programme.
- To work collaboratively with wider Commissioning, Performance and Intelligence team.
- To utilise analytical, persuasive and negotiation skills in order to support the change and enable resolution of complex operational issues relating to planned care.
- To ensure all changes made are in line with the key aims of the programme and health community strategy, adapting where necessary.
Main duties of the job
To support all aspects of the Outpatient Transformation Programme.
To develop, action and interpret key performance indicators for the programme and ensure actions/learning progressed.
To action regular audits to provide assurance of programme success and highlight areas of concern, where applicable.
To support the Care Groups in facilitating service changes in outpatients, using expertise across CPI (information services, commissioning and access) to help inform change.
To provide support to specialties in the implementation and monitoring of patient initiated follow-ups, ensuring robust governance framework in place, and working across system to embed practice.
To work with the Patient Experience Team to ensure patient experience feedback (through Friends & Family Tests) are utilised to inform service change and fed back to services.
To work with patient groups as applicable to help inform service change.
To ensure all changes support RTT recovery.
To ensure the Trust website (internet and intranet) are kept up to date with the programme changes and patient information; linking where required to other parts of the health system to do likewise.
To support implementation of the patient portal and its subsequent development.
To produce presentations and reports as requested, and present as required.
About us
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Work health assessments
- Criminal record check standards
- Right to work checks
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
Person Specification
Qualifications
- Knowledge of health services management through training and experience to postgraduate level
- 5 GCSE grade C or above or equivalent, including Mathematics and English
- Commitment to continuing development
- Project management qualification
Experience
- Experience in project management or supporting change management processes
- Experience of dealing with highly complex information
- Experience of successfully dealing with people at all levels
- Evidence of success in efficient and effective project and task management
- Evidence of success in roles requiring ability to work on and progress range of complex issues simultaneously
- Experience of similar or role of equivalent seniority within the NHS
- Previous NHS operational management experience
Skills
- Comprehensive planning and organisation skills
- Computer literacy with detailed knowledge of standard computer packages, and intermediate keyboard skills
- Very good verbal and written skills (including report writing)
- Strong ability to influence others at all levels
- A good understanding of the health and social care environment and roles and responsibilities within it, likely to be gained through having undertaken roles at similar levels within the NHS
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
- Problem solving skills and ability to respond to sudden unexpected demands
- Project management skills (including ability to use own initiative and work under pressure)
- Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
- Lead and facilitate meetings
- Knowledge of the NHS performance management processes, tools and methodology
- Experience of working with clinical teams
- Advanced Excel skills, with the ability to efficiently manipulate information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Royal Cornwall Hospitals Trust
Address
Royal Cornwall Hospital
Treliske
Truro
TR4 9DL
https://www.royalcornwall.nhs.uk/
- Company
- Royal Cornwall Hospitals Trust
- Location
- Truro, United Kingdom TR4 9DL
- Employment Type
- Permanent
- Salary
- £35392.00 - £42618.00 a year
- Posted
- Company
- Royal Cornwall Hospitals Trust
- Location
- Truro, United Kingdom TR4 9DL
- Employment Type
- Permanent
- Salary
- £35392.00 - £42618.00 a year
- Posted