eCare Configuration Analyst

Job description

Job responsibilities

Act as a Subject Matter Expert (SME) for one or more areas of the eCare functionality and to expand expertise into other functional areas as required:-Maintain Standing Data Work with Data Owners to ensure data required for configuration is maintained.Using the data requirement process, ensure that standing data is maintained to be accurate and up to date.Maintain records of standing data changes and issues with data and identifying, reporting and, where appropriate, escalating problems arising from untimely maintenance or inaccuracy.Solution DesignWorking as lead on specific configuration modules and or as part of a team with allocated Trust business units and users to identify a range of options for solutions for defined business problems and requirements. Provide expert consultancy regarding the implications of configuration changes across applications and on dependant workflows, supporting strategic decision making in this area.Working as lead or as part of a team with allocated Trust business units and users to estimating costs and time to develop and identifying the benefits associated with solution options.Process MappingTo develop process maps through leading workshops, observations of working practice and individual interviews and to document these according to Trust current practice or the requirements of the project. This may include a range of methods including, inter alia, BPM, Workflow EPC and UML.To work with other Service Leads and staff and Change Leads to challenge and review current processes and practices to design new and more streamlined and efficient process and practices supported by systems.To apply knowledge of the workflow and process automation capabilities and limitations of eCare provider and other clinical systems to ensure that redesigned processes are achievable and practicable. eCare Solution FunctionalityBe prepared to act as a Subject Matter Expert (SME) for one or more areas of the eCare functionality and to expand expertise into other functional areas as required. Keep abreast of developments in the eCare solution functionality and the specific implementation of functionality with the UK NHS user community and in the Trust, within the functional areas for which the post-holder is an SME and across the other functional areas.Present and demonstrate complex eCare solution functionality to groups of users of varying IT skills for the purposes of awareness raising and developing vision. Solution DevelopmentBuild prototype solutions and use these to confirm requirements with users.Develop production quality builds and manage the testing and promotion of these into production. Liaising with eCare provider and other development partners to achieve the build and testing of solutions in accordance with prescribed procedures and processes.Document the as-built configuration in accordance with Trust standards.Rollout, Training and Change ManagementParticipate in and undertake the specification and development of training courses and materials.Participate in and undertake delivery of training courses.Contribute to the management of change within operational or clinical practice required for the implementation of solutions, developing an understanding of clinical requirements and supporting the alignment of the system.Problem and Requirement Definitions Conduct the problem analysis and definition process and documenting the results and the subsequent requirement definition in accordance with defined trust methodology and templates either independently or as part of a team.Contribute to the evolution and development of the Trusts analysis methodology and documentation as part of the analysis team.Support and Problem Resolution Provide support to the live eCare system.Spend periods of time monitoring logged calls in the eCare application queues and take ownership of individual calls and application problems. Manage calls, document activities, and communicate with users in accordance with the procedures, processes and guidelines prescribed by the Configuration ManagerProvide expertise on the eCare configuration and actively contribute to the management of the testing and promotion of code and configuration through the environments and the periodic environment refresh.Other dutiesTo provide cover for other Configurers and the Configuration Manager as appropriate. Assist in producing ad hoc reports and in project work within or run by the ICT Directorate.Undertake any other duties requested as appropriate to the banding.General ResponsibilitiesTo provide leadership to specific Trust projects, where the post-holders skills and knowledge are appropriate.To participate and occasionally lead in the development of local processes and policies relating to configuration and application management.If requested to, provide temporary or interim leadership of the Configuration team.To participate and/or act as a team leader as appropriate where working groups are established to create specific deliverables.To manage the transition of support from legacy system(s) to an enterprise eCare.To support the eCare rollout and business as usual following implementation.To manage the implementation of configuration changes to the supported modules.

Person Specification

Qualifications

• oEducated to Degree level (IT related) or equivalent IT experience and/or training.

• Prince 2 foundation

Experience

• Specialist configuration experience with knowledge of electronic patient record systems
• Experience of developing and implementing IT solutions within complex setting such as the NHS
• Proven systems and process analysis
• Experience of business process analysis and optimisation.
• Evidence of ability to use own initiative and work autonomously to professional standards
• Experience working in an NHS trust or similar large-scale organisation in an IT capacity
• Effective user of Microsoft Office applications including high level Excel, with advanced skills for software systems manipulation and software applications
• Demonstrated understanding of project risks and issues management strategies

• Experience with PAS systems
• Experience of Lean or Lean Six Sigma process analysis
• Experience of working up to Board level within the NHS
• A knowledge of Lean; Lean/ Six Sigma; BPML, Workflow or UML
• Proven project planning capability and experience
• Experience in the use of project planning tools e.g., Microsoft Project and Visio
• Experience of large system implementation and/or development.

Practical and Intellectual Skills

• Excellent written and verbal presentation skills
• Ability to quickly gain an advanced, specialist knowledge of how the eCare system interacts with business processes

Disposition/ Adjustment/ Attitude

• Well-developed interpersonal skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Royal Cornwall Hospitals Trust

Address

Royal Cornwall Hospitals Trust

Gloweth

Truro

TR1 3LJ

https://www.royalcornwall.nhs.uk/