Apprentice Information Communication Technician (Support Technician)

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role:

Examples of the daily responsibilities include:

• Eliciting information from clients in a succinct manner.
• Recording any work requests accurately in our bespoke Service Desk application.
• Fixing certain issue reported by clients during their initial contact.
• Creating and managing Active Directory objects.
• Liaising with both internal and third party support teams.

The ideal candidate is someone who:

• Is punctual and reliable.
• Is a good team player.
• Possess effective verbal and written communication skills.
• Has a positive can do attitude.
• Has a strong desire to follow an IT career pathway.

The successful applicant will undertake an 18 month Information Communication Technician - Support Technician Apprenticeship. You will work towards the following modules:

• Networking and Architecture
• Mobile and Operating Systems
• Cloud Services
• Coding and Logic
• Business Processes
• Functional skills in IT, English and maths (if required)

The salary equates to 70% of a Band 3 for the first 12 months and, subsequently, 75% for the final 6 months.

Successful completion of the Apprenticeship will provide you with the required skill set to apply for future internal and external vacancies.

Working Pattern: 37.5 hours per week, Monday to Friday 9am to 5pm

Interview Date: To be confirmed

For further information please contact: Mike Kelly, Service Desk Manager, on 01392 403930 or mjkelly@nhs.net

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

• See job description text above, and (where applicable) you can download a copy of the full job description

• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Royal Devon University Healthcare NHS Foundation Trust

Gladstone Road

Exeter

Devon

EX1 2ED

https://royaldevon.nhs.uk/