EPR Business Change Manager (EPIC)

Job description

Job responsibilities

1. Lead a programme of work to link clinical and operational services in the Trust and the EPR Programme to ensure that clinical and operational priorities are at the heart of the team's work Track achievement of benefits against the plan, and the delivery of transformational change required, that lead to successful delivery of those benefits.
2. Work with clinical and operational staff to predict, identify and design complex processes related to the Future State provided by EPIC.
3. Maintain excellent knowledge of change management and culture change strategies as they relate to EPR systems, with responsibility for cascading this knowledge by providing expert leadership and advice to members of the EPR teams.
4. Responsible for developing and managing communication and engagement plans in support of the Trusts EPR Programme ensuring a continual programme of engagement and communications activities are in place.
5. Work with departments to ensure that organisational needs are identified and delivered in systems / services that they are providing.
6. Responsible for ensuring effective process mapping is in place for the development of EPR Applications and ensure a process focus is maintained throughout a project lifecycle.
7. Responsible for ensuring adequate system testing is undertaken in department for the EPR Applications working with the clinical systems and project teams.
8. Support the development and implementation of the Trusts ICT Strategy ensuring staff and service user engagement is at its heart as well as promoting, developing and advising on the use the EPR across the organisation.
9. Work with colleagues across the Trust to adapt policies and procedures to fit with new processes. Provide expert clinical systems advice to policy development processes as required.
10. Use change management, Quality Improvement, Agile and Lean techniques where applicable, and promoting the investigation and consideration of effective ways of working / clinical pathways.
11. Engage with key stakeholders, including divisional management teams and clinical leads, to ensure EPR functions in line with clinical pathways and that EPR related benefits are locally owned.
12. Supporting the process where required, of existing as is and the design of the to be EPR target operating model, including but not limited to process mapping and organisational design.
13. Supporting the achievement of objectives relating to transformational change and benefits realisation, ensuring all change activities will contribute to the benefits realisation plan.
14. Ensure all processes map to the Trust Growth Strategy which is supported by the EPR, ensure all change activities support this Strategy.
15. The post holder will lead and deliver change management to support the overall Business Change Plan for the implementation of a new Electronic Patient Record across the Trust. The post holder will lead and coordinate change projects across clinical and operational teams using highly developed transformation and change management skills to embed service and cultural change.
16. To initiate and nurture innovation of new ways of working in departments and supporting teams to achieve their objectives through providing tools and techniques to deliver change in an effective and sustainable way. To promote and support the culture change required to embed new ways of working and to support adoption of the technological solutions at the heart of EPR Programme.
17. Leading and managing a range of projects in departments the post holder will ensure that the agreed standardised change management and project management approach is built into all aspects of the programme and that interdependencies are identified and proactively managed.
18. Engaging with Clinical and Operational Teams in the design of clinical and operational pathways whilst taking account of the impact of new technologies and new working environments.
19. Create and report on actionable change management deliverables i.e., engagement plan, readiness plan, resistance management plan, success criteria etc.
20. Identify and analyse risks and issues, identifying mitigation actions relevant to change management plans.
21. Define and measure stakeholder change management success metrics
22. Support the reinforcement of change through analysing feedback, measuring, and celebrating success, identifying gaps in adoption, identifying resistance, taking corrective action
23. Lead and manage improvement initiatives from their inception to successful implementation. This will include the formulation of project plans and reporting structures, agreeing improvement methodologies and the monitoring of progress against agreed milestones and outcomes.

Leadership

1. Develop and promote close and collaborative working relationships across all stakeholders in the relevant departments
2. Support the EPR Business Benefits and Change Lead in the delivery of the Business Change relating to the Electronic Patient Record programme.
3. Use structured methodology to lead change and change management activities to transform the service, clinical pathways and operational processes.
4. To provide expert advice both of highly complex and straightforward nature on service redesign and to attend meetings to promote service transformation of a given portfolio where there may be resistance to change
5. Lead discussions with clinicians, operational leads and informatics and digital teams using highly developed interpersonal and communication skills
6. Identify, investigate, and resolve complex problems and situations that arise and liaise with those involved
7. Lead and execute all aspects of change management for each department including impact analysis, planning, coaching, communication, resistance management and support.

Engagement and Communication

1. Utilise proactive and reactive Engagement & communication strategies as appropriate to ensure that information about the EPR is appropriately disseminated and maximises the reinforcement of positive media messages whilst minimising negative publicity.
2. Be responsible for co-ordinating learning from meetings, visits and events
3. Prepare and present written and oral progress reports setting out progress in relation to the work and learning and alerting the stakeholders to issues requiring discussion and decision.
4. Sustain effective working relationships with the operational and clinical leadership teams across the Trust.
5. Ability to confidently work with, negotiate and motivate clinical and operational staff, and/or other senior managers, especially around discussions and conflict
6. Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization in sometimes contentious & challenging situations.
7. Support the team to break down barriers and effectively problem-solve in order to produce a quality adoptable product.
8. Identify areas of contention amongst different stakeholder interests relating to the programme of work and develop and employ strategies to pre-empt and handle these issues.
9. Proactively respond to and resolve conflicts if/when they arise.

Information Analysis and Judgement

1. To produce reports that convey highly complex and sensitive information in a concise format.
2. Support the Service in ensuring relevant data collection systems are in place via EPIC reporting systems (and others where applicable) to ensure benefits realisation.
3. Using highly developed service transformation and change management skills and expertise facilitate Transformation Events, Forums, and meetings with wide range of stakeholders developing action plans to deliver service change.
4. To use expert analytical skills to interpret and investigate complex information/data and present in a format that is understandable for all readers and to identify options for improvement and change required including service redesign.
5. Assess the change impact and evaluate user readiness by conducting impact analyses, assess change readiness and identify key stakeholders.
6. To performance manage ensuring that targets and milestones are met and where there is deviation recovery plans are developed and delivered Planning and Organisation
7. Prioritise projects and assignment objectives, plans, methodologies and targets and apply project management and change management techniques.
8. Plan and organise a broad range of complex activities and formulate and adjust plans as required.
9. Use agreed project management methodology to plan and implement project deliverables, ensuring that targets and milestones are met and delivered on time.
10. Utilise agile working devise effectively
11. Support project team members to develop performance management monitoring systems ensuring long term sustainability of change programmes.

Person Specification

Communication & Relationship Skills

• Excellent interpersonal and communications skills (both written and verbal) with an ability to clearly articulate messages to a variety of audiences
• Strong interpersonal skills, effective communication and follow-up skills
• The ability to lead meetings, prioritise tasks and resolve conflicts
• Highly developed , negotiating and influencing skills, overcoming barriers to understanding and acceptance, and reaching agreements
• Ability to promote team collaboration and development
• Customer focused with the ability to build relationships with, gain the confidence of and influence people at all levels

Knowledge, Training & Experience

• Change management methodology qualification (APMG Change Management Practitioner or equivalent certification), or similar level experience
• Masters degree level, or equivalent professional qualification
• Prince2 Practitioner, MSP or other Programme Management qualification
• Experience and knowledge from working experience of change management principles, methodologies and tools
• Prior experience of an EPR Implementation
• A solid understanding of how people go through a change and the change processes
• Good understanding and demonstrable approach to benefits management based upon practical experience
• Experience of working in large complex organisation
• Experience of being able to balance competing priorities and meet personal and EPR targets within a fluctuating and demanding workload
• Demonstrable record of successful line management of staff and proven team leadership and motivational skills
• Experience of presenting and communicating information about risks and issues to a senior audience in a clear and concise way
• Previous experience of working within a change environment
• Knowledge of workforce re-design or service improvement methodology/tools.
• Understanding of NHS Information Systems
• Knowledge of NHS data models
• Knowledge of complex administrative processes

• Previous NHS or Healthcare experience
• Prior experience of the EPIC EPR either as a Change Manager, User or as a Project Manager (or other experience).

Analytical & Judgment Skills

• Ability to understand the requirements of, and work effectively within, a demanding project environment
• Ability to use, analyse and interpret complex data and to construct correspondence and reports demonstrating high levels of accuracy and presentation
• Ability to understand complex problems, analyse and document workflows and current practice, identifying opportunities for change

Planning & Organisational Skills

• Excellent organisational skills including the ability to plan and organise broad range of complex activities
• Excellent organisational skills including the ability to plan and organise broad range of complex activities

IT skills

• Proficiency in standard computer packages such as Microsoft Word, PowerPoint and Excel

Responsibility for Equality, Diversity and Inclusion

• Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices

Responsibility for Policy/Service Development

• Good research and policy development skills

Responsibility for financial & physical resources

• Provide input into Budgets and Programme related Financial reports

Responsibility for Research & Development

• Experience of regular and appropriate research, review and audit activities in relation to areas of work. The outputs of which can be fed into and inform the change management and transformation work being undertaken

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Royal National Orthopaedic Hospital NHS Trust

Address

Stanmore

Stanmore

HA7 4LP

https://www.rnoh.nhs.uk/